Sales & Marketing Manager

**About the role**

**What you'll be doing**

**Strategic Planning & Execution**:

- Develop and implement comprehensive sales and marketing strategies for wholesale of gold jewellery markets (domestic & international if applicable) to achieve revenue targets and business goals.
- Conduct market research to identify trends, competitive landscapes, and new wholesale market business opportunities.
- Set sales quotas, analyze sales data, and project future sales performance.
- Formulate and manage the sales and marketing budget effectively.
- Monitor and analyze market conditions, customer needs and competitor activities to adjust strategies accordingly.

**Sales Management**:

- Oversee the full sales cycle from quotation to delivery and payment collection.
- Lead, mentor, and motivate the sales team to achieve individual, team sales targets and KPIs.
- Develop and implement effective sales processes, training programs, and performance metrics.
- Identify and cultivate relationships with key clients and potential customers (retailers, agents, distributors).
- Handle major client account, involve in contract negotiation, credit terms, close sales deals and delivery, ensuring profitability and customer satisfaction through quality service.
- Manage sales pipeline, provide accurate annual sales forecasts and sales budgets.
- Monitor stock levels to align with sales demand and promotions.
- Resolve customer complaints and issues in a timely and professional manner.
- Monitor sales performance, analyze data, and adjust strategies as needed.
- Collaborate with cross-functional teams (production, finance, operations, inventory and logistics) to align sales order fulfillment.

**Marketing Management**:

- Develop and execute integrated marketing campaigns across various channels (digital, print, social media, events, etc.).
- Conduct market research to identify trends, customer needs, and competitor activities.
- Manage the company's brand image and ensure consistent brand messaging.
- Track and report on marketing ROI, adjusting strategies for maximum impact.
- Work with external agencies, vendors, and partners to enhance marketing efforts.

**General Responsibilities**:

- Prepare and present weekly/monthly sales reports, customer feedback, marketing campaign effectiveness, market trends, and KPIs to senior management.
- Ensure all transactions comply with company SOPs, anti-money laundering (AML) regulations, and trade laws.
- Set pricing strategies based on gold market trends, product cost, and competitor pricing.
- Analyze data to identify areas for improvement and opportunities for growth.
- Collaborate closely with other departments (e.g., product development, operations, finance) to ensure alignment of sales and marketing efforts with overall business objectives.
- Stay updated on industry trends and best practices.
- Organize and represent the company at trade shows, exhibitions, and industry networking events.

**What we're looking for**
- Minimum of 5 years of progressive experience in sales and marketing, with at least 2 years in a managerial role.
- Proven track record of achieving and exceeding sales targets.
- Strong understanding of sales principles, customer relationship management (CRM), and marketing strategies.
- Excellent leadership, communication, negotiation, and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Ability to multitasking, work independently and as part of a team in a fast-paced environment.
- Experience in the gold jewellery wholesale and retail sector is highly desirable.
- Fluent in Mandarin, English and Bahasa Malaysia

**What we offer**
We are committed to providing our employees with a supportive and rewarding work environment. We offer competitive salaries, opportunities for professional development, and a range of benefits. Join us and be part of an innovative and dynamic team, where your hard work and dedication will be valued and rewarded.

**Job Types**: Full-time, Permanent, Contract
Contract length: 36 months

Pay: RM6,000.00 - RM8,000.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift
- Fixed shift
- Monday to Friday

Supplemental Pay:

- Commission pay
- Yearly bonus

Ability to commute/relocate:

- Bukit Mertajam: Reliably commute or willing to relocate with an employer-provided relocation package (required)

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- Sales & Marketing: 5 years (required)
- Sales & Marketing Manager: 2 years (required)
- Relationship Management: 2 years (required)
- Sales: 5 years (required)

**Language**:

- , read and write in Mandarin (required)
- Malay & English (required)

Willingness to travel:

- 75% (required)

Work Location: In person