Application Support Executive

**Responsibilities**: 1) L1 support - analyse the issues. Do issue follow-up on the progress/ticket raised. Need to meet SLA. 3) Provide update of the status to stakeholders (internal), - PO, branch user, BackOffice user. 4) Host call - run through the status of ticket, current status, root cause (follow-up with relevant team on this). 5) Work with team...

Position : Application Support Agent Salary : RM 3,000 - RM 4,500 Location : Damansara Uptown Working Days / Time : 6.00pm to 6.00am (Night Shift) **Job summary** **Responsibility** - Create, track, and update support tickets within the system to document issues, solutions, and user interactions. - Perform basic troubleshooting and resolve common...

RequirementsDiploma or Bachelor's degree or higher in Information Management & Information Systems, Computer Science, or a related discipline.working experience in Cobol and SQL.Experience in database management is highly preferred.Strong communication and stakeholder management skills, with proven ability to coordinate and align multiple...

JOB DESCRIPTIONParticipate in application support services for EPF Corporate Web, i-Akaun (Mobile & Web), Self Service Terminal (SST) and various EPF products platforms e.g. i-Lindung, i-Invest and e-Payroll.Involve in the development, implementation and maintenance on applications/solutions supported.Ensure the application development is implemented in...

JOB DESCRIPTIONParticipate in application support services for EPF Corporate Web, i-Akaun (Mobile & Web), Self Service Terminal (SST) and various EPF products platforms e.g. i-Lindung, i-Invest and e-Payroll.Perform second level of support which involve in troubleshooting and maintenance to ensure system availability and healthiness.Assist to regulate...

**Executive - Customer Support**(Japanese Monolingual or Japanese/English Bilingual) **Working Hours**: 24-hour rotational shift with 2 days off **Job Scope**: - Handle customer inquiries from clients using our services in Japan through phone calls and chat. - Provide timely, accurate, and professional support to ensure customer satisfaction. - Escalate...

**Position** : Application Support Shift Agent **Salary** : RM 3,000 - RM 4,500 **Location** : Imazium, Uptown Damansara **Working Hours** : 6.00pm - 6.00am (Night Shift, On-site) **Working Schedule** : 4 days of work followed by 4 days off (Including weekends and public holidays) **Remark**: Training will be provided and take place during **normal...

**Position** : Application Support Shift Agent **Salary** : RM 3,000 - RM 4,500 **Location** : Imazium, Uptown Damansara **Working Hours** : 6.00pm - 6.00am (Night Shift, On-site) **Working Schedule** : 4 days of work followed by 4 days off (Including weekends and public holidays) **Remark**: Training will be provided and take place during **normal...

We are looking for a Customer Support Executive (Japanese Speaker) based in Kota Damansara. Responsibilities for Level 1 Support: - Handling all inbound calls pertaining to customer general inquiries, complaints, comments, feedback and other raising issue related to the company’s products. - Create & handling all tickets pertaining to customer cases &...

JOB VACANCY: Technical Support ExecutiveLocation: Ara Damansara (Near LRT)Salary: RM2,800 – RM4,600 (Basic + Allowance + KPI Incentive)Start Date: 12 or 19 November (Mid-November Intake)Working Days: 6 days per week (Shift rotation)Job Scope:Provide technical assistance to customers.Troubleshoot connectivity, billing, and service-related issues via calls...