Customer Service/ Business Support Executive

1 week ago


Puncak Alam, Malaysia EB Frozen Food Sdn Bhd Full time

Our Company is currently expanding

We are looking for aspiring individuals to join our team as a Customer Service/ Business Support Executive. You will involve in Business Support department activities in this role.

What you can look forward to:
Attractive Performance Bonus
Performance appraisal twice a year
Dental/Body-checkup/Optical Benefit
Insurance Coverage

Key Responsibilities:

- Responsible for all aspects of the relationship including receipt of customer orders as well as prompt resolution of any issues may arise throughout the order to case cycle.
- Follow up on order acknowledgement with logistic, and communicate to the Business Development Team (BD) on order fulfilment issue. Eg. shortage/BBD and work closely with the BD team to mitigate the sales risk.
- Co-ordinate closely with Operation team to ensure the delivery is on time as per PO indicated.
- Execute, co-ordinate and ensure the customer orders area aligned with the monthly sales projection.
- Responsible to close the outstanding PO and SO in the system by each month-end closing.
- Prepare, update and send weekly sales report to the Sales department. (if any)
- Handle customer complaints, and goods return.
- Respond efficiently to customer inquiries and maintain high customer satisfaction.
- Adhere with all Standard Operating Procedures (SOP), compliance policies established by the company.
- Responsible for proper filing of documentation per Audit requirements.
- Assist for sensory preparation if any customer visit.
- Assist or carry out any other duties as and when assigned by superior.
- To perform other duties as assigned by the superior from time to time.
- Ad-hoc duties as assigned.

Job Requirements:
Prefer Mandarin speaker as this position required to liase with China customer.
Minimum of 1 years of working experience in the same field.

Preferably with customer service/key account management background.

Computer skills being able to develop spreadsheets for data analysis.

Good interpersonal skills and able to interact with people at all level.

Detail & accuracy.

Fast paced learner.

Pay: RM2,700.00 - RM4,000.00 per month

**Benefits**:

- Professional development

Schedule:

- Fixed shift

Expected Start Date: 10/03/2024



  • Puncak Alam, Malaysia Putra Food Industries Sdn Bhd Full time

    **Reports To**: General Manager (Business Operations) **Job Summary**: The Customer Service Outreach Executive is responsible for proactively reaching out to potential and existing customers to provide updates, gather feedback, and ensure their needs are met. This role involves building and maintaining strong customer relationships, supporting the sales...


  • Puncak Alam, Malaysia Putra Food Industries Sdn Bhd Full time

    **Customer Service cum Admin** **Job Purpose** This role combines customer service, administrative support, and light customer retention duties. The Customer Service cum Admin ensures smooth day-to-day coordination between customers, sales, and operations while maintaining accurate documentation. When the Sales Operations staff is on leave, this role...

  • Customer Service

    4 days ago


    Shah Alam, Malaysia Executive Compass Full time

    **Responsibilities**: - Establish strategic relationship with customer - Support customer's day-to-day operation and shipments - Collaborate and coordinate with cross functional teams on project managements - Review new products from customers and liaise with cross functional teams to ensure system and process is setup and released for Operations support. -...


  • Shah Alam, Malaysia Diksha Technologies Sdn Bhd Full time

    **Job Title**: Customer Service Support Executive **Location**: Ara Damansara, Petaling Jaya, Selangor **Job Type**: Permanent Position Anyone willing to join have 0 experience can apply, but should have good communication skills. **Experience Level**: 0-2 Years **Eligibility**: Local Malaysians Only Position Overview We are seeking a motivated and...


  • Shah Alam, Malaysia Daythree Business Services Sdn Bhd Full time

    **Job Descriptions**: - Assess customers' needs and recommend suitable products and services. - Build a friendly and helpful relationship with customers. - Respond to customer queries in a timely and accurate manner. - Update our internal database with feedback and details of customer interactions. - Gather customer feedback and share it with teammates or...

  • Customer Service

    5 hours ago


    Shah Alam, Malaysia Business Edge Personnel Services Full time

    **Telemarketer / Customer Service Executive (Telco Company)** **Location: Glenmarie, Selangor** **About the Role** We are looking for enthusiastic and customer-focused individuals to join our growing team as Telemarketers / Customer Service Executives. This role involves reaching out to potential customers, providing product information, handling basic...


  • Setia Alam, Selangor, Malaysia Nufarm Malaysia Sdn Bhd Full time 40,000 - 80,000 per year

    Business Support ExecutiveAre you a highly organized and proactive professional with a knack for ensuring smooth customer operations and providing exceptional administrative support? Do you thrive in a dynamic environment and enjoy working with diverse teams to ensure smooth business continuity? If so, we invite you to explore an exciting opportunity at...

  • Service Administrator

    2 weeks ago


    Puncak Alam, Malaysia SK MAGIC RETAILS MALAYSIA SDN BHD Full time

    Job Requirement: - Documentation: Maintaining accurate and up-to-date service records, including customer and service technician’s contact information. - Inventory: - Maintaining inventory levels and ordering parts as needed to support service requests. - Ensure accurate inventory records in the system match the physical stock. - Communication:...


  • Puncak Alam, Malaysia Glory HR Solutions Full time

    Position Information Position Title: Customer Service Executive (Admission/Discharge) Industry: Healthcare Industry Location: Shah Alam Working Days: Rotational Basis Job Requirements: - Diploma/Degree holders with 2-3 years working experience in Third Party Administration (TPA) / Insurance Industry / Hospitality Industry - Must be able to read and write...


  • Shah Alam, Selangor, Malaysia Elitez Pte Ltd Full time 20,000 - 27,000 per year

    Customer Service Executive - Airline IndustryJob DescriptionAssist passengers via phone, email, and at service counters with general flight inquiries.Support check-in, boarding, and arrival processes.Handle customer issues and provide solutions professionally.Coordinate with internal teams to ensure smooth passenger service.Manage requests such as special...