Customer Service/ Business Support Executive
1 week ago
Our Company is currently expanding
We are looking for aspiring individuals to join our team as a Customer Service/ Business Support Executive. You will involve in Business Support department activities in this role.
What you can look forward to:
Attractive Performance Bonus
Performance appraisal twice a year
Dental/Body-checkup/Optical Benefit
Insurance Coverage
Key Responsibilities:
- Responsible for all aspects of the relationship including receipt of customer orders as well as prompt resolution of any issues may arise throughout the order to case cycle.
- Follow up on order acknowledgement with logistic, and communicate to the Business Development Team (BD) on order fulfilment issue. Eg. shortage/BBD and work closely with the BD team to mitigate the sales risk.
- Co-ordinate closely with Operation team to ensure the delivery is on time as per PO indicated.
- Execute, co-ordinate and ensure the customer orders area aligned with the monthly sales projection.
- Responsible to close the outstanding PO and SO in the system by each month-end closing.
- Prepare, update and send weekly sales report to the Sales department. (if any)
- Handle customer complaints, and goods return.
- Respond efficiently to customer inquiries and maintain high customer satisfaction.
- Adhere with all Standard Operating Procedures (SOP), compliance policies established by the company.
- Responsible for proper filing of documentation per Audit requirements.
- Assist for sensory preparation if any customer visit.
- Assist or carry out any other duties as and when assigned by superior.
- To perform other duties as assigned by the superior from time to time.
- Ad-hoc duties as assigned.
Job Requirements:
Prefer Mandarin speaker as this position required to liase with China customer.
Minimum of 1 years of working experience in the same field.
Preferably with customer service/key account management background.
Computer skills being able to develop spreadsheets for data analysis.
Good interpersonal skills and able to interact with people at all level.
Detail & accuracy.
Fast paced learner.
Pay: RM2,700.00 - RM4,000.00 per month
**Benefits**:
- Professional development
Schedule:
- Fixed shift
Expected Start Date: 10/03/2024
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