Business Channels

1 day ago

Kuala Lumpur, Malaysia Hong Leong Bank Full time

Business Channels (Operations & Customer Service)

**If you are looking to excel and make a difference, take a closer look at us...**

The Personal Financial Services Operation & Customer Service Executive's key responsibility is to engage with walk-in customers for transaction processing followed by need based discussion with customers for cross selling. Additionally you will also be the first point of contact to recommend Bank's products and services to customers and be responsible for high levels of Customer service and seamless transactions.

**Sales & Service**
- Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
- Carry clear targets for specific products - CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
- Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
- Assist in calling up customers for service / sales interactions;
**Operations**
- Carry out Branch RCSA through sample checking and effective rectification as applicable;
- Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner;
- Over-ride transactions as per Bank defined transaction limits;
- Responsible for overall branch cash holding and end of day cash balancing (applicable for Chief Cashier);
- Comply with staff rotation guidelines through inter-branch/region transfer as part of operational risk mitigation;
- Observe and comply with the Bank's Code of Conduct & Ethics;
**Other Responsibilities**
- Maintain confidentiality of customers and Bank's information in a responsible manner;
- Keep a clean, organized work area and maintain a professional appearance;
- Attend all trainings as applicable including e-learning/Workday;
- Filing of reports;.
- Where needed, assist in branch housekeeping activities, including but not limited to moving of carton boxes, retrieving of vouchers from storage, etc;
- Carry out other duties as assigned periodically.

**Requirements**:
**Education/Qualification**
- Malaysian citizen

**Experience**
- Related working experience in financial institution or related field
- Possess customer interaction / cash handling / transaction processing / sales experience

**Special Skills**
- Basic banking knowledge
- High level of integrity and accountability
- Excellent service mindset and communication skills and cross selling skills
- Professional appearance and courtesy

**Certification/Licensing Requirements (optional)**
- FIMM / UT license
- PCE & TBE license

**What's next?**

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

Job ID JR0000019174

  • Channels Business Development Specialist

    3 days ago

    Kuala Lumpur, Malaysia Razer (Asia-Pacific) Pte. Ltd Full time

    Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is **a place to do great work**, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also **a great place to work,** providing you the unique, gamer-centric #LifeAtRazer experience that...

  • channel business manager

    5 days ago

    Greater Kuala Lumpur, Malaysia STATION F Full time 160,000 - 240,000 per year

    About repense la cybersécurité pour la rendre encore pluspertinente,efficaceetaccessible. L'un des principaux défis que nous relevons est d'analyser et de comprendre en permanence lesmenaces émergentesafin de définir des stratégies appropriées et d'avoir la capacité de les exécuter à grande échelle. En combinant latechnologieet uneéquipe...

  • Manager - Business & Corporate Banking (Channel &

    3 days ago

    Kuala Lumpur, Malaysia Hong Leong Bank Full time

    Manager - Business & Corporate Banking (Channel & Product) **If you are looking to excel and make a difference, take a closer look at us...** **Summary**: The product/channel manager is responsible for the development of product plans, strategies and tactics in coordination with the Product & Channel Management team. The overall objective of this role is...

  • Services Channel Business Development Manager

    2 weeks ago

    Kuala Lumpur, Malaysia Hewlett Packard Full time

    We are looking for a Channel Business Development Manager to join our team to drive a transformational change in the reseller channel. Our aim is to develop partners so that they can provide a consolidated workplace experience for their customers. Scope of the role is HP’s Personal Computing and Office Printing Services and Solutions portfolio across...

  • Business Development Manager – Channel Business

    5 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Connex Malaysia Full time 60,000 - 120,000 per year

    Company DescriptionConnex Information Technologies is a value-added distributor and global leader in IT product distribution and specialized services, delivering over 70+ global products. We provide innovative and customized solutions that empower businesses to thrive in today's rapidly evolving technology landscape. Our mission is to deliver top-quality IT...

  • Channel Business Development Lead

    3 days ago

    KL Eco, Kuala Lumpur, Malaysia Samsung Malaysia Electronics (SME) Sdn Bhd Full time 90,000 - 120,000 per year

    Develop and execute strategic plans to strengthen Samsung's market share and premium positioning across Samsung Elite Partner (SEP) channels.Identify, recruit, and develop new and existing SEP partners to ensure optimal channel coverage and performance.Drive business development and sales execution to achieve channel targets.Strengthen sell-out performance...

  • Head of Channel

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Astro Full time 120,000 - 240,000 per year

    WHY JOIN US?We practice a vibrant & energetic office culture.We provide opportunities for career advancement within the company.Good performance is always rewarded accordingly."It's our people that make Astro Malaysia's leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace differences – we...

  • Channel Account Manager

    1 day ago

    Kuala Lumpur, Malaysia Agensi Pekerjaan EPS Consultants Sdn Bhd Full time

    **Client Background**: A worldwide leader in the manufacture of data center physical infrastructures. **Industry**: IT **Location**: Kuala Lumpur **Headcount**: 1 **Tenure**: Permanent **Remuneration**: Base + Incentive 40% + car and mobile allowance **Responsibilities**: - Responsible for managing, expanding business geographical reach, and...

  • Channel Sales

    7 days ago

    Kuala Lumpur, Malaysia Microsoft Full time

    This is a channel sales role supporting enterprise sales focusing on Petronas. Co-Sell Partnerships - Proactively creates, nurtures, and influences a partner ecosystem to drive larger impact for the customer. Facilitates match-making to drive opportunities (e.g., digital transformations), connecting partners to sellers and working closely with account teams...

  • Channel Development Manager

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Beijing Foreign Enterprise Management Consultants Co.,Ltd. Full time 80,000 - 120,000 per year

    Develop and manage partner marketing activity plans, support partner precision marketing activities.Expand commercial market channels, maintain channel relationships, be responsible for channel satisfaction, assist channels in expanding commercial market customers, and undertake commercial sales target tasks.Understand and implement channel strategies and...