Noc Manager

**Who Are We?**

Netpluz is a one-stop managed communications service provider for businesses. We deliver reliable, high-performance communications services for your business’s data, voice, video, cybersecurity, mobility and analytics needs.

Our young brand was incorporated in 2015, but our team has been pioneering network communications technologies in Singapore for the last twenty years, and making waves in leading some of the biggest names in the Information and Communications Technology industry to date.

We are a modern, highly-experienced and rapidly-growing brand in the ICT industry. Today, Netpluz provides managed data, voice, video, cybersecurity, mobility and analytics solutions to over 2,000 clients who trust us for our integrity, reliability and uncompromising service standards.

**Roles & Responsibilities**

**Network Operation Center (NOC)**:
The NOC Manager is responsible for overseeing the 24/7 operations of the Network Operations Center to ensure optimal performance, availability, and security of customer's network and IT infrastructure. The role includes leading a team of engineers, developing operational processes, managing incidents, and implementing performance monitoring strategies.

**Key Responsibilities**

**Team Leadership & Management**:

- Recruit, train, and supervise NOC staff, including engineers and associate engineers.
- Foster a collaborative and high-performance work environment.
- Develop staff schedules to ensure 24/7 coverage.

**Operational Oversight**:

- Oversee daily operations of the NOC, ensuring customer tickets are handled within the SLA.
- Develop and enforce operational procedures and policies.
- Ensure all monitoring tools and systems are functioning correctly.

**Incident & Problem Management**:

- Act as the escalation point for critical incidents, ensuring timely resolution.
- Coordinate with other departments during major outages or crises.
- Conduct root cause analyses for recurring issues and implement long-term solutions.

**Performance Monitoring**:

- Design and implement performance metrics and KPIs for the NOC team.
- Generate monthly and quarterly reports with relevant metrics for internal and specific customers.

**Collaboration & Communication**:

- Work closely with network, system, voice and cybersecurity teams to align strategies.
- Serve as the primary point of contact for senior management regarding network operation matters.
- Ensure clear documentation and communication of operational changes.

**Requirements**:

- At least 5+ years of experience in network operations or IT infrastructure roles, with at least 2 years in a managerial capacity.
- Strong understanding of networking protocols (e.g., TCP/IP, DNS, BGP).
- Experience with monitoring tools (e.g., Cacti, Nagios, PRTG).
- Strong analytical skill and has a flair for dealing with technical and operational problems.
- Familiarity with ITIL processes, especially incident and problem management.
- Knowledge of cloud platforms is a plus.
- Excellent problem-solving and decision-making skills.
- Good written & verbal communication and presentation skills.
- Strong leadership and team-building capabilities.
- Fluent in spoken and written English is added advantages.
- This position may require occasional on-call duties during critical incidents.
- Certifications such as CCNA, ITIL, or PMP are preferred.

**What you get when you join us?**
- An excellent working environment at KL
- Annual leaves + Birthday Leave + Public holidays
- Company birthday girl/boy lunches

We offer attractive remuneration and friendly working environment.

**Job Types**: Full-time, Permanent

Pay: RM5,000.00 - RM7,000.00 per month

**Benefits**:

- Additional leave

Schedule:

- Monday to Friday

Application Question(s):

- This position may require occasional on-call duties during critical incidents. Are you able to handle this?
- Can you any share the certification you have obtained? Certifications such as CCNA, ITIL, or PMP are preferred.

**Experience**:

- in IT environment: 1 year (preferred)