NOC Manager

1 day ago

KL Eco Kuala Lumpur, Malaysia DCConnect Global Full time 90,000 - 120,000 per year

Job Summary

The NOC Manager is responsible for the operational performance and management of the Network Operations Center based in Kuala Lumpur. This includes real-time monitoring, fault detection, incident response, and performance optimization of the network infrastructure. Additionally, the NOC Manager will oversee the Field Operations Team located in Johor, ensuring timely execution of field maintenance, equipment replacement, site inspections, and emergency response.

Network Operations Center (KL-based)

  • Build, lead, supervise, and develop the 24x7 NOC team to ensure high availability, reliability, and performance of the network.
  • Manage real-time network monitoring and incident handling, ensuring SLA compliance for fault response and resolution.
  • Establish incident escalation protocols, root cause analysis processes, and communication workflows with internal teams and external partners.
  • Analyse network KPIs, generate operational reports, and identify trends and improvement areas.
  • Coordinate planned maintenance windows and network upgrades with minimal customer disruption.
  • Ensure documentation and knowledge base (runbooks, SOPs, escalation matrices) are consistently maintained and improved.

Field Operations (Johor-based team)

  • Manage and coordinate the Field Operations Team in Johor responsible for physical infrastructure support (fiber patching, equipment replacement, site visits).
  • Plan and assign preventive maintenance, site audits, and physical checks across POPs and data center facilities in the southern region.
  • Serve as a liaison between the field team and the NOC to ensure accurate and timely dispatch for incidents requiring on-site intervention.
  • Oversee inventory and logistics of spare parts, tools, and network hardware for field operations.
  • Ensure all safety, security, and compliance procedures are adhered to during field deployments.

People Management & Leadership

  • Set goals, KPIs, and training plans for NOC engineers and field technicians.
  • Conduct regular team meetings, reviews, and performance evaluations.
  • Foster a culture of accountability, continuous improvement, and collaboration.

  • Noc Manager

    6 days ago

    Kuala Lumpur, Malaysia Netpluz Asia Pte Ltd Full time

    **Who Are We?** Netpluz is a one-stop managed communications service provider for businesses. We deliver reliable, high-performance communications services for your business’s data, voice, video, cybersecurity, mobility and analytics needs. Our young brand was incorporated in 2015, but our team has been pioneering network communications technologies in...

  • Shift Manager

    1 week ago

    Kuala Lumpur, Malaysia Elabram Full time

    Job Description Managing NOC 24X7 environment & act as a mentor to the shift resources. Role is to handle the day-to-day operational challenges along with customer Team engagement and ensure smooth operations and as per the contract agreements. Interface between Customer and line management for the account and must ensure high quality of the services to...

  • Network Operations Centre

    1 day ago

    Kuala Lumpur, Malaysia Aethir Full time

    Aethir, a leading technology company specializing in distributed cloud infrastructure for gaming and AI industries, is currently seeking a talented and experienced Network Operations Centre (NOC) Operations Manager to join our team. As a NOC Operations Manager at Aethir, you will be responsible for overseeing the day-to-day operations of the Network...

  • Noc - Field Dispatch

    3 days ago

    Kuala Lumpur, Malaysia Elabram Full time

    Job Description Carry Out ticket triage regarding fault requests and provide analysis to ensure onward dispatch is accurate. Monitor all work queues, assigning tickets within Dispatch SLA’s, ensuring the Field resource is fully optimized. Reactive/Planned work allocation to the Field, either by manual trouble ticket assignment or through optimized...

  • Service Desk Noc Operations Manager

    1 week ago

    Kuala Lumpur, Malaysia Intellect Minds Pte Ltd Full time

    Bachelor's degree in Computer Science, Information Technology, or a related field. - Proven experience in IT service management, including service desk and NOC operations, with at least X years in a management or supervisory role. - Strong knowledge of ITIL processes, incident management, and IT service delivery best practices. - Experience in managing and...

  • Service Desk Noc Operations Manager

    1 week ago

    Kuala Lumpur, Malaysia Intellect Minds Pte Ltd Full time

    **We are a fast growing company that aims to help you with all in job finding matching to your skills.**: - **Bachelor’s degree in Computer Science, Information Technology, or a related field.**: - **Proven experience in IT service management, including service desk and NOC operations, with at least X years in a management or supervisory role.**: -...

  • NOC Engineer

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Abhidi IT Solution Full time 60,000 - 80,000 per year

    Company Description Abhidi Solutions, is an emerging, end-to-endinformation technology services and solutions provider, working with leading organizations from the Financial Services, Technology, Communications & Media, Manufacturing & Retail, Energy and Utilities and various other domains. Abhidi delivers highly responsive and innovative solutions that help...

  • NOC Engineer

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Linkbroad Technology Pte Ltd Full time 60,000 - 180,000 per year

    Key Responsibilities:· Taking calls from customers· Addressing questions and concerns reported by callers· Providing level 2 and 3 support for network incidents, service requests, and escalations.· Monitoring network performance and implementing proactive measures to optimize performance· Troubleshooting network issues and performing root cause...

  • NOC Engineer

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia ParaCell Sdn Bhd Full time 32,400 - 38,400 per year

    Job Role: Level 1 - Network Operating Center EngineerContract 12 monthsLocation: Menara TRX, KLWorking hours: 7am-7pm (Rotational Shift)Responsibilities:Monitor and handle alarm management & ticket management for the assigned Network Services.Fault remedy requiring on site presence is dispatched timely (as per the SLA / severity matrix) to the field...

  • CDE - Cloud Deployment Engineer (NOC)

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Unison Group Full time 60,000 - 120,000 per year

    Overview:We are seeking a skilled NOC Engineer with a strong focus on Linux system administration and application support. This role involves troubleshooting a range of issues, including database performance, network connectivity, and deployment failures. The ideal candidate will have hands-on experience with compute platforms such as Kubernetes and virtual...