Guest Service Officer

Welcome and greet guests warmly upon arrival.Assist guests with check-in and check-out procedures efficiently.Provide information on hotel facilities and services.Handle room reservations, modifications, and cancellations.Coordinate with housekeeping and other departments to ensure room readiness.Respond promptly and professionally to guest complaints or...

**JOB SUMMARY** 1.Responsible for initiating an outstanding guest experience by ensuring passionate, competent and efficient service is provided at all times through a high level of guest service. 2.As an initial contact person for hotel guests, the Hotel Ambassador presents hotel services and products in a positive, courteous and enthusiastic...

**Key Responsibilities** - Lead and supervise the Front Office team to deliver professional and warm guest service - Oversee check-in/check-out operations, reservations, and guest inquiries - Handle guest feedback and ensure prompt, effective resolution - Coordinate closely with Housekeeping, F&B, and other departments for smooth daily operations - Manage...

This role is perfect for individuals with a strong background in hospitality operations who are committed to delivering exceptional guest service while leading a team to create memorable experiences. **Key Responsibilities**: - Assist the Front Desk Manager in ensuring that guest satisfaction is maximized in line with the hotel’s policies and...

Responsibilities: - To supervise all your staff matter including staff grooming uniforms, attendance, punctuality, compliance to resort rules and regulations and front office SOP. - To ensure that guests experience maximum comfort and satisfaction at the hotel without any hitches in order to present a good image of the hotel and leave lasting impressions in...

Job Summary:To manage daily operations of the Swiss-Grand Lifestyle & Souvenir Store by delivering warm guest service, maintaining premium visual standards, and supporting revenue generation through curated retail experiences.Qualifications & Experience:Minimum SPMDiploma in Retail Management, Hospitality, Business, Tourism or related field is an added...

We are seeking a reliable and vigilant Security Officer to join our hotel team. In this role, you will be responsible for ensuring the safety and security of our guests, staff, and property. **Key Responsibilities**: - Conduct regular patrols of hotel premises - Monitor CCTV and surveillance systems to ensure guest and staff safety. - Respond to...

Maintain a friendly, cheerful and courteous demeanour at all times. -Allocate rooms to expected arrivals after checking the guest’s preferences and special requests. -7. Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests. -Performs other duties as assigned, requested or deemed...

**Location**: Luxury Resort in Cherating **Responsibilities**: - The role involves providing courteous, professional, efficient and flexible service consistent with the hotel's policies in order to maximize guest satisfaction. - To be entirely flexible and be able to rotate within the different sub departments of room divisions or departments as assigned...

Greet and register guests - Inspect the grounds, public areas and guest rooms for appearance and cleanliness - Ensure company standards for housekeeping, decor and guest services are met - Answer guest questions about hotel services and policies - Keep track of the hotel’s financials - Interview, hire, train and terminate staff - Monitor staff performance,...