Service Admin
1 day ago
**About the role**
GREE AIR CONDITIONER (M) SDN. BHD. is seeking a talented Service Admin to join our team in our KL Eco City, Kuala Lumpur location. In this full-time role, you will be responsible for providing administrative support to our service department, ensuring efficient and effective operations.
**What you'll be doing**
- Process in-warranty and out-of-warranty claims efficiently and in compliance with company policie
- Validate warranty status and ensure all required documentation is submitted for claim approval
- Manage the return of defective products or parts from service partners and dealers
- Ensure proper documentation and communication during the return process
- Coordinate technicians and service partners to attend to customer complaints and perform repairs promptly
- Monitor and track complaint status, ensuring timely and satisfactory resolution
- Confirm warranty eligibility for products or parts and prepare accurate claim submissions to the relevant departments
- Track and monitor the progress of technicians and service partners to ensure service commitments are met
- Assist with the ordering of spare parts when required, ensuring availability
**What we're looking for**
- Minimum 2 years of experience in after-sales service or administrative roles is preferred
- Excellent communication and interpersonal skills, with the ability to interact with customers and colleagues effectively
- Knowledge of warranty claims and product return processes is an advantage
- Proficient in using Microsoft Office suite, particularly Excel and Word
- Excellent communication and interpersonal skills to coordinate with service partners, dealers and partners
**What we offer**
At GREE AIR CONDITIONER (M) SDN. BHD., we value our employees and strive to provide a supportive and rewarding work environment. Some of the benefits you can expect include competitive remuneration, opportunities for professional development, and a collaborative team culture.
Pay: RM2,800.00 - RM4,000.00 per month
**Benefits**:
- Dental insurance
- Free parking
- Health insurance
- Opportunities for promotion
- Professional development
Work Location: In person
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