Chat Live Agent

2 days ago

KL Eco City, Malaysia Yaoyao Malaysia Info Tech Full time

**Responsibilities**:

- Responsible for the live chat communication (pre-sales & after-sales) of Malaysia customers.
- Responsible for the maintenance of private messages and comments on the brand's official social media.
- Respond to customer needs and consultation in a timely manner, guide purchases and improve customer retention and conversion of consultation.
- Help customers deal with after-sales problems according to the SOP process and improve customer satisfaction.
- Accurately fill in the customer service work tickets as required to ensure the completeness and accuracy of the work tickets.
- Deeply participate in cross-department / cross-team communication and promote the rapid resolution of various pre-sales and after-sales problems.
- Deeply cooperate with the international team, maintain consistency, and continuously improve customer satisfaction.
- To provide fast and timely solutions to all customer related problems.
- To ensure customer satisfaction by providing excellent Customer Services.
- To be constantly guided by company's service standards.
- Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Follow communication procedures, guidelines, and policies.

**Job Requirements**:

- Able to work night shifts.
- Fresh graduates are encouraged to apply.
- Previous experience in customer service or related fields (e.g., E-Commerce, Telemarketing, Billing, Customer Liaison) is an added advantage.
- Strong attention to detail and ability to create and produce documents accurately (critical).
- Proficiency in Malay is required; at least one of the following languages is also necessary: English or Mandarin (fluency in listening, speaking, reading, and writing). Written and oral tests will be conducted during the interview.
- Basic computer skills (Microsoft Excel, Word, etc.) are required.
- Good learning ability, communication skills, execution ability, and comprehension skills.
- Strong cross-departmental communication and work promotion skills.
- Prior experience in customer service on e-commerce platforms is preferred; must be serious, responsible, and meticulous.
- At least 1 year of relevant work experience.
- Excellent phone etiquette, verbal and written communication, good attitude, patience, and interpersonal skills.
- Ability to multi-task, organize, and prioritize work effectively.

Pay: RM2,000.00 - RM3,200.00 per month

**Benefits**:

- Free parking
- Health insurance
- Maternity leave
- Meal allowance
- Opportunities for promotion
- Professional development
- Work from home

Schedule:

- Holidays
- Rotational shift
- Weekend jobs

Supplemental Pay:

- Attendance bonus
- Performance bonus

Ability to commute/relocate:

- KL Eco City: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- What is your expected salary per month?

**Education**:

- STM/STPM (preferred)

**Experience**:

- Live Chat: 1 year (preferred)

**Language**:

- Malay (required)
- English (required)

**Language**:

- Malay (required)
- English (required)

Work Location: In person

  • Live Chat Agent

    2 days ago

    KL Eco City, Malaysia Yaoyao Malaysia Info Tech Sdn Bhd Full time

    **About Us** YAOYAO Group was founded in 2021 and focusing on home appliance market of South East Asia Countries. The key brand under YAOYAO Group is "Simplus", which is already the Top HA brand of Shopee, Lazada and Tiktok in the regions. With cutting-edge design, exceptional product quality, and a robust global operations network, Simplus is coommitted to...

  • Live Chat Customer Service

    1 week ago

    KL Eco City, Malaysia Yaoyao Malaysia Info Tech Sdn Bhd Full time

    **About Us** YAOYAO Group was founded in 2021 and focusing on home appliance market of South East Asia Countries. The key brand under YAOYAO Group is "Simplus", which is already the Top HA brand of Shopee, Lazada and Tiktok in the regions. With cutting-edge design, exceptional product quality, and a robust global operations network, Simplus is coommitted to...

  • Customer Service

    6 days ago

    KL Sentral, Malaysia HRWORK Full time

    Responsibilities: ⦁ Provide customer service based live chat & email support to customers ⦁ Activate and engage with client/customer and provide accurate information ⦁ Record and update customers’ cases into the system and trackers following appropriate processes ⦁ Provide accurate and understandable information to all customers and support...

  • Customer Success Associate

    5 days ago

    KL Eco City, Malaysia Transwap Malaysia Sdn Bhd Full time

    Key account executives will be required to manage incoming calls and live chat from customers in relation to our products and services. - To resolve product or service issues by clarifying and understanding customers’ requirements. - To ensure and provide quality service to customers. - To maintain updated records of customers’ information. - Record...

  • Inside Sales Specialist

    2 weeks ago

    KL Eco City, Malaysia Trainocate (M) Sdn Bhd Full time

    Leverages technology to establish and strengthen relationships with prospects, leads and customers. Joins forces with marketing to create a dynamic multichannel approach. Closes sales remotely without meeting clients. Has the drive to succeed and outright competitive. Does that sound like you? If yes, we want you! **Job Duties**: - Manage all inbound leads...

  • Customer Service Executive

    2 days ago

    KL Eco City, Malaysia LEGENCY GROUP SDN. BHD. Full time

    **Job Highlights** 1. Incentive / Reward 2. Annual Company Trip 3. Monthly Activities **Responsibilities**: - To handling customer inquires & provide solutions to all customer related problems. 负责客户在线咨询答疑，针对客户咨询需求，提供有效方案 - Providing high quality of customer service via Live Chat support. 通过Live...

  • Sales Support

    2 days ago

    KL Eco City, Malaysia LEGENCY GROUP SDN. BHD. Full time

    **Job Highlights** 1. Incentive / Reward 2. Annual Company Trip 3. Monthly Activities **Responsibilities**: - To handling customer inquires & provide solutions to all customer related problems. 负责客户在线咨询答疑，针对客户咨询需求，提供有效方案 - Providing high quality of customer service via Live Chat support. 通过Live...

  • Customer Service Representative

    2 days ago

    KL Eco City, Malaysia Legency Group Sdn Bhd Full time

    **WE ARE A DIGITAL BRANDING AGENCY FROM MALAYSIA** - Since its inception in 2017, Legency Group has rapidly emerged as a leading digital branding and SEO agency in Malaysia, renowned for orchestrating highly successful digital marketing campaigns. Our expertise extends deeply into the SEO landscape, enabling us to enhance your brand’s visibility and search...

  • Customer Service Executive

    2 weeks ago

    KL Eco City, Malaysia Legency Group Sdn Bhd Full time 36,000 - 48,600 per year

    WE ARE A DIGITAL BRANDING AGENCY FROM MALAYSIASince its inception in 2017, Legency Group has rapidly emerged as a leading digital branding and SEO agency in Malaysia, renowned for orchestrating highly successful digital marketing campaigns. Our expertise extends deeply into the SEO landscape, enabling us to enhance your brand's visibility and search engine...

  • Customer Service Specialist

    1 week ago

    Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia Recruitify_HR Full time

    ROLE: Japanese- Customer Service Location: Kuala Lumpur Sentral, Malaysia. Total Salary: RM 9,000+ RM 300 KPI AllowanceProject: Travel Account (Airline)Language: JapaneseHeadcounts: 10Work hour: Rotational shift (5 days a week, 2 days off)Joining Date: ASAPEducation: Diploma & DegreesExperience: at least 1 Customer Servie experience. Primary Job...