Customer Support

5 days ago

Cyberjaya, Malaysia Abhidi Solution Full time

Key Responsibilities:

- Handle phone calls with customer queries and provide resolution to end users
- Escalate priority issues per Client specifications to the immediate lead as applicable
- Provide inputs on process changes and best practices.
- Stay updated with new updates, process changes and updates.
- Maintain Exemplary Attendance and Punctuality Any Ad-hoc responsibilities as designated by the supervisor Key Deliverables (KRA Measure)
- Provide exemplary customer satisfaction Meet quality standards on all handled contacts
- Handle contacts while maintaining KPI targets as per agreed limits

Qualifications:

- JLPT N1 Certification is a Must
- Degree holder

**Salary**: RM8,500.00 - RM10,000.00 per month

**Benefits**:

- Dental insurance
- Flexible schedule
- Health insurance
- Parental leave
- Vision insurance

Ability to commute/relocate:

- Cyberjaya: Reliably commute or planning to relocate before starting work (preferred)

**Language**:

- Japanese (required)

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