Service Advisor

1 week ago


Puchong, Malaysia PCM Group Global Full time

1. Achieve sales and throughput target through aggressive selling.

2. Achieve enhanced customer satisfaction through careful listening of customer’s request, obtaining approval for additional jobs and provide detail explanation of job done and charges incurred.

3. Responsible for the effective participation on special service campaigns, fix-it-right program, follow-up, parts back orders and regular update on major jobs.

4. Ensure prompt submission of well documented technical reports and warranty claims and branch goodwill within approved guidelines.

5. Ensure vehicles are ready within promised time and exceed the customers expectations in service delivery quality.

6. Assist and contribute to the achievement of the overall branch CSI targeted scores.

7. Undertake any other ad-hoc assignments or duties assigned by superior when required.

**Job Requirements**:
1. Minimum Diploma in Marketing/Mass Comm/Business Admin OR equivalent with Automotive related experience.

2. Fluent written and spoken in English & Bahasa Melayu.

3. Good understanding of customer segmentation and demographics.

4. Ability to interact with all levels of people to address arising issues.

5. Strong interpersonal and communication skills.

6. Independent and able to work under pressure and multitasking environment.

7. Fresh Graduates are welcome to apply

**Job Types**: Full-time, Permanent

Pay: RM2,000.00 - RM2,800.00 per month

**Benefits**:

- Additional leave
- Cell phone reimbursement
- Flexible schedule
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Monday to Friday

Work Location: In person


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