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[live-chat/email] Customer Service Executive

2 weeks ago

Subang Jaya, Malaysia IGT Malaysia Full time

**Responsibilities**
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- To exceed customers' expectations in terms of customer service & accurate information.

**Requirements**:

- Required languages**:English (B2 written)**:

- Applicants must be willing to work on **permanent night shift.**:

- Each Shift consists of **9 working hours** included 1-hour break-time

**Perks we offer**:

- **Competitive salary package**:

- Attractive annual Leaves
- EPF, SOCSO provided
- Transportation allowance
- **Medical insurance**:

- **Dental and optical allowance**:

- Employee corporate deals and discount
- Career development and growth
- Convenient Workplace (connected to LRT/KTM Subang Jaya)
- Full training program is provided

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

Pay: RM2,500.00 - RM3,200.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Night shift
- Rotational shift
- Weekend jobs

Supplemental Pay:

- Attendance bonus
- Overtime pay
- Performance bonus

Application Question(s):

- Are you able to work on permanent night shift?
- What is your expected basic salary?
- Are you able to start your new role on 11th November?

Application Deadline: 11/11/2024
Expected Start Date: 11/11/2024