Customer Support Executive

2 weeks ago


Kuala Lumpur, Malaysia SummitNext Technologies Sdn Bhd Full time

Job overview: We are looking for Malaysians fluent in Arabic to join our growing FX and CFDs brokerage team. You will provide customer support to Arabic-speaking clients, manage funding operations, and ensure smooth back-office and KYC processes. What will you do: Handle client inquiries via live chat, email, and ticketsProcess deposits, withdrawals, and other funding activitiesConduct KYC verifications and ensure compliance with regulationsSupport back-office operations and administrative tasksMaintain strong client relationships and deliver excellent service What makes you a good fit: Fluency in Arabic, with the ability to communicate effectively across written and verbal channelsExcellent communication skills, demonstrating professionalism and clarity in both written and spoken interactionsPrior experience in customer support, funding, or back-office operations within the financial services industry is preferredStrong multitasking abilities, with the capacity to manage multiple responsibilities efficiently in a fast-paced environment Preferred qualification: Experience in FX, CFDs, or financial services preferredKnowledge of trading platforms, payments, and KYC/AML processes What we offer: Attractive salary packageOpportunity to work with a leading global FX and CFDs firmSupportive and multicultural work environmentCareer growth and development opportunities


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