Customer Assistance Officer
7 days ago
SUMMARY: First point of contact to our customers, you are required to have an excellent communication and coordination skills to analyse, plan, communicate, execute, and monitor the roadside assistance required by our customers. JOB RESPONSIBILITIES: Attend to incoming and outgoing communications promptly and courteously (telephone, e-mails, messaging etc...)Proper use of the case management system to record down case activities and plan new tasks.Provide quality assistance solution to our customers.Able to work on a rotating shift basis, and to ensure prompt case handling with proper handover to the next person in the upcoming shift. JOB REQUIREMENTS: Experience in Insurance and BPO industries preferred.Experience in customer service, assistance, insurance, or medical industry preferred.Excellent written and spoken English and Bahasa Malaysia. REQUIRED SKILLS: Ability to multi-task and prioritize your workload.Analytical and questioning mindset is an advantagePragmatic approach to problem solvingWork well under pressure with good time management skillDiscernment and the ability to assess a situation objectivelyAttention to detail with excellent numeracy and literacy.Priority will be given to candidates who meet the following criteria: Minimum of 2 years of in-bound call center experience with the same company.Background in mobility services, roadside assistance, motor insurance, or towing industries.
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Customer Assistance Officer
7 days ago
Petaling Jaya, Selangor, Malaysia Sinergia Talents Sdn Bhd Full time 40,000 - 60,000 per yearSUMMARY: First point of contact to our customers, you are required to have an excellent communication and coordination skills to analyse, plan, communicate, execute, and monitor the roadside assistance required by our customers. JOB RESPONSIBILITIES:Attend to incoming and outgoing communications promptly and courteously (telephone, e-mails, messaging...
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Customer Service Officer
7 days ago
Petaling Jaya, Selangor, Malaysia Marie France Bodyline Sdn Bhd Full time 30,000 - 40,000 per yearReporting to the Center Manager, the Customer Service Officer is the first contact point for clients and visitors to our center. As part of the team, the front desk executive's role is to assist in the smooth and efficient running of the center, to adhere to protocols at all times in line with the company strategy, goals and values; and be knowledgeable...
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Customer Service Officer
1 week ago
Petaling Jaya, Selangor, Malaysia Polymorph Psynergy Full time 33,600 - 41,400 per yearOperating with a strong British heritage, our client has expanded its reach to over 100 countries, continuously growing its presence worldwide. With permanent offices in key locations like Singapore, Indonesia, Malaysia, Nigeria, and the USA, they have built an extensive support network across five continents.This global footprint provides them with a unique...
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Office Assistance
19 hours ago
Petaling Jaya, Malaysia Q & E Systeq Sdn Bhd Full timeAssist in all office works - Perform basic accounting tasks as a data entry for the office system - Preferable with AutoCount Software knowledge - Able to follow instructions and work independently - Preferably can start work immediately **Job Types**: Full-time, Permanent **Salary**: Up to RM2,200.00 per month Schedule: - Monday to Friday Supplemental...
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Customer Service Officer/ Executive
3 days ago
Petaling Jaya, Selangor, Malaysia Polymorph Recruitment Full timeKey Responsibilities:Order Processing & Delivery:Manage and process customer orders, ensuring accurate order entry into the system.Coordinate delivery schedules and ensure timely invoicing.Liaise with logistics to track Sea, Air, and Road shipments.Customer Interaction:Respond to customer inquiries and provide timely support regarding orders, product...
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Customer Service Officer
1 week ago
Petaling Jaya, Selangor, Malaysia Asian Pac Holdings Bhd Full time 20,000 - 40,000 per yearAbout the roleWe are seeking a dedicated Customer Service Officer to join our team at our shopping mall in Petaling Jaya, Selangor. As a full-time role, you will be the face of our company, providing exceptional customer service and ensuring a smooth and enjoyable experience for all our visitors.What you'll be doingGreet and assist customers in a friendly...
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Customer Service Officer
1 week ago
Petaling Jaya, Selangor, Malaysia DTL Malaysia Sdn Bhd Full time 15,000 - 25,000 per yearJob Responsibilities:Attend customers' enquiries on products and services, and offer alternatives solutions to fulfill customer needs, ensuring total customer satisfaction.To provide technical troubleshooting support to customers on product issues in an effective and efficient manner.Addressing disciplinary and performance problems according to company...
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Despatch Office Assistant
19 hours ago
Petaling Jaya, Malaysia Dataxet Malaysia Sdn. Bhd. Full time**Responsibilities**: - To deliver and pick-up postage mails, documents, packages and other items to and from government offices, post office, or any other location that may be required. - Maintain confidentiality of information/documents. - Purchase Magazines from vendors as per required. - To do administrative duties i.e. data entry. - To organize and...
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Customer Care Officer
1 week ago
Petaling Jaya, Selangor, Malaysia TP Full time 40,000 - 60,000 per yearACustomer Care Officer's primary responsibility is to provide excellent customer support, addressing inquiries, resolving issues, and ensuring customer satisfaction through various communication channels.Responsibilities:Responding to customer questions about products, services, orders, and billing through phone, email, chat, or in-person...
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Customer Service Officer
1 week ago
Petaling Jaya, Selangor, Malaysia AFFIN Group Full time 40,000 - 60,000 per year*Create your future with Affin You too can make a difference.*Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don't just stay at the forefront of the industry – you can make a difference too.JOB PURPOSETo assist in managing daily branch operational activity, monitoring compliance, and regulatory...