Real Time Incidents

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Cognizant Technology Solutions Full time 40,000 - 60,000 per year

Imagine what you could do here. With Cognizant partnering with our client, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. We manage 24/7 real time coverage of public transportation disruptions and road incidents across the globe, to the cities and countries given by our client. This is a rotational shift-based work schedule.

Key Responsibilities –

Data entry: Creating, updating, expiring transportation disruptions and road incidents using your primary and English language via our internal tools while ensuring the following responsibilities below are met:

a. Quality: Ensuring quality outputs and meeting required AHT / KPI / SLA.

b. Knowledge: Referring to our internal knowledge base to improve your knowledge. Passing the monthly internal process knowledge test.

c. Proactiveness: Proactively raise any discrepancies, issues or bugs.

d. Efficiency: Meeting datelines for any given project or task.

Job Requirements –

Essential Skills: -

  • Mandarin proficiency: Advance level in speaking, reading and writing in both traditional and simplified Chinese.
  • Japanese proficiency: JLPT N1 / Native level
  • High English language fluency is a requirement as all tools, communications, documentations and training are all in English.
  • Have a good understanding of all forms of public transport.
  • Skilled researcher and comfortable using a variety of online sources in various languages.
  • Good communication skills.
  • Keen attention to detail and very meticulous.
  • Self-motivated and responsible.
  • Able to maintain positive attitude and attention to detail when performing repetitive tasks.
  • Adaptable and able to learn new projects and processes.
  • Willing to work on a 24/7 rotational shift-based work schedule.

Nice to Have Skills: -

  • Customer service background (Communications team) preferred, but not necessary.
  • QGIS skills are preferable.
  • MAC OS X experience preferred.
  • Incident management experience is a big plus.
  • 2-3 year technical support or other problem-solving experience preferred, not necessary.

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