Assistant Inside Sales Manager

2 weeks ago

Petaling Jaya, Selangor, Malaysia Nera Telecommunications Ltd Full time 10,800 - 54,000 per year

Responsibilities:

1. Sales Support & Quotation Management

  • Oversee all regional Inside Sales functions, including quotation preparation, costing, submissions, material master creation, order processing, and customer/vendor onboarding.
  • Define and implement standardised operating procedures across markets to ensure efficiency, accuracy, and compliance.
  • Follow up on and resolve quotation-related issues, disputes, and queries.
  • Drive process simplification, automation, and data integrity through best practices and continuous improvement initiatives.
  • Utilise CRM platforms (e.g., Oracle NetSuite) to optimise sales workflows, reporting accuracy, and transaction visibility.
  • Review and validate all NetSuite entries prior to approval, ensuring timely turnaround.

2. Order Processing & Coordination

  • Review customer purchase orders and verify alignment with approved quotations and agreed terms.
  • Submit confirmed orders to the Operations team for processing and delivery planning.
  • Coordinate with internal departments (Operations, Procurement, Logistics, Finance) to ensure seamless order execution.

3. Regional Governance & Performance Management

  • Monitor and analyse team performance metrics (e.g., turnaround times, quotation accuracy, order fulfilment rates) to maintain operational excellence.
  • Establish and track KPIs aligned with sales productivity, customer responsiveness, and SLA adherence across multiple geographies.
  • Ensure full compliance with corporate governance, approval hierarchies, and audit requirements across all regional entities.
  • Act as an escalation point for operational issues or process bottlenecks, ensuring timely resolution.

4. Strategic Collaboration & Stakeholder Engagement

  • Work closely with Regional Sales, Finance, Operations, and Procurement teams to ensure seamless coordination from quotation through to delivery.
  • Support business leaders with pricing and cost validation, commercial structuring, and strategic planning.
  • Serve as a key communication link between field sales, management, and back-office operations to ensure alignment and accountability.

Requirements:

  • Diploma or Degree in Business Administration or a related field.
  • Minimum of 2 years' managerial experience in inside sales or sales support, ideally within a System Integrator or Enterprise Technology environment.
  • Demonstrated experience managing regional teams or multi-country sales support operations.
  • Strong proficiency in Microsoft Excel, with a solid understanding of end-to-end system integration sales cycles, including solution design coordination, order fulfilment, and preferably tender responses.
  • Highly detail-oriented, with strong numerical and analytical skills.
  • Excellent communication and cross-functional coordination abilities.
  • Proven ability to manage multiple priorities in a fast-paced environment.
  • Familiarity with global sales operations processes and documentation requirements.
  • Sound knowledge of costing and pricing models.

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