User Operations Specialist

2 days ago

Bandar Malaysia Kuala Lumpur Matrix Tech Pte. Ltd. Full time 60,000 - 80,000 per year

Who We AreEstablished in 2019, Matrixport is the world's leading hub for all-in-one crypto financial services. We are committed to building an entry-grade ecosystem for the crypto space, by providing every user with a personalized super account that integrates products and services of crypto assets trading, investment, loan, custody, RWA, research and more. Through our diverse products and services, we empower users to achieve sustainable earnings from their crypto investments.Matrixport holds licenses such as the Hong Kong Trust or Company Service Provider (TCSP)& Money Lender License, an Appointed Representative (AR) in the UK. We are also registered as a Money Services Business (MSB) in the US and a member of Switzerland's FINMA SRO-VFQ, ensuring our services meet the highest global standards and providing users with secure and compliant crypto financial solutions.As Matrixport continually reshapes the business landscape of crypto assets appreciation at the core, we continuously introduce our offers, and keep integrating the crypto sectors to create a closed-loop ecosystem for crypto services, making it easy for everyone to access the crypto space and enjoy potential earnings of cryptocurrency.Why Join UsAt Matrixport, we tackle complex problems as a team. We encourage openness and promote transparency, respect, and inclusivity. Every team member is valued and has a voice that can be heard. We are always in the search for intellectually curious and entrepreneurial individuals who are keen on making an impact in the crypto ecosystem, and in building a better product for the next one billion users.Job ResponsibilitiesResponsible for activating, retaining, and converting users to enhance user engagement and product value.Develop and execute operational strategies for existing users to achieve improved customer retention and engagement.Contact and maintain relationships with customers via phone and email to increase customer loyalty and drive additional product purchases.Plan and execute user activities to enhance user participation and satisfaction.Continuously improve activation and conversion methods based on customer feedback to increase customer engagement on the platform.Job RequirementsExperience: At least 1 year of proven customer-facing experience or experience in the Fintech/Financial Services industry, demonstrating expertise in dealing with customers.A hard-working and dedicated approach.Fluency in both Mandarin Chinese and English is required.Immediately available will be preferred.By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Policy.

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