SVIP User Operation

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Giantsage Full time 60,000 - 120,000 per year

Maintain good relationship with SVIP users. Analyze and understand user's preference and promote them with suitable strategy/events to boost recharge

  • Follow up SVIP users inquiries and provide good service to solve issues in app. Increase user engagement and their monthly recharge amount
  • Look on competitive apps events/policies and recruit spenders from other apps
  • Maintain a database with up-to-date SVIP users information. Do regular data analysis of their recharge and create follow up strategy

Job requirements

  • Familiar with live streaming app. Have good connections with spenders. Previous working experience in live streaming app is preferable
  • Good service mindset to create customer engagement
  • Good at data operation, such as Excel and Google Spreadsheet
  • Self-motivated, highly-responsible. Good analytical thinking and communication skills

Job Type: Full-time

Work Location: In person

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