Strategic Account Support Engineer

2 days ago

Kuala Lumpur Centre Kuala Lumpur, Malaysia CDNetworks (M) Sdn Bhd Full time 60,000 - 120,000 per year

Strategic Account Support

Job Responsibilities:

  1. Strategic Account Management: Oversee the operation of key strategic accounts, ensuring customer needs and concerns are addressed promptly and effectively. Provide consultative services to drive business growth.

  2. Enhance Customer Satisfaction: Manage end-to-end project planning and execution, ensure the quality of services delivered, optimize project plans, and maintain regular communication with clients to ensure satisfaction.

  3. Identify and Resolve Project Issues: Facilitate cross-departmental collaboration to identify and resolve project challenges, providing actionable solutions to improve product operations.

  4. Assist in Pre-Sales and Sales: Support pre-sales activities by advancing Proof of Concept (POC) projects to ensure seamless execution and client satisfaction.

Job Requirements:

  1. Education: Bachelor's degree or higher in Computer Science, Information Technology, Telecommunications, or related fields. Candidates with excellent qualifications may not be restricted by their major.

  2. Experience: Minimum of 3-5 years of relevant experience in pre-sales, post-sales, or the IT industry is preferred.

  3. Skills and Attributes: Strong sense of responsibility, team-oriented, proactive with a pursuit of excellence, and positive energy.

  4. Technical Knowledge: Strong learning ability with a basic understanding of networks and websites. Candidates with Linux skills, which will be considered an added advantage. Familiarity with network analysis tools, website optimization, and shell scripting is a plus.

  5. Communication and Coordination: Excellent communication and coordination skills with the ability to deliver exceptional service to clients and effectively promote cross-department collaboration.

  6. Project Management: Proven ability to decompose project goals, control project processes, and ensure successful implementation.

  7. Language Skills: Proficiency in Mandarin is preferred.

"We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers."

Additional Information:

  • Hybrid working mode

  • Working Hours: 9:00 AM – 6:00 PM and 3:00 PM – 12:00 PM

  • Office conveniently located near public transport access

Benefits:

  • Medical insurance (outpatient & inpatient)

  • Wellness reimbursement

  • Leave encashment option

  • On The Spot Award (employee of the month)

  • Long Service Award

  • Birthday gift voucher

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