Strategic Account Support Engineer

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia CDNetworks Full time 48,000 - 80,000 per year

Job Responsibilities: 

  • Strategic Account Management: Oversee the operation of key strategic accounts, ensuring customer needs and concerns are addressed promptly and effectively. Provide consultative services to drive business growth. 
  • Enhance Customer Satisfaction: Manage end-to-end project planning and execution, ensure the quality of services delivered, optimize project plans, and maintain regular communication with clients to ensure satisfaction. 
  • Identify and Resolve Project Issues: Facilitate cross-departmental collaboration to identify and resolve project challenges, providing actionable solutions to improve product operations. 
  • Assist in Pre-Sales and Sales: Support pre-sales activities by advancing Proof of Concept (POC) projects to ensure seamless execution and client satisfaction. 

Job Requirements: 

  • Language Skills: Proficiency in Chinese is preferred. 

  • Education: Bachelor's degree or higher in Computer Science, Information Technology, Telecommunications, or related fields. Candidates with excellent qualifications may not be restricted by their major. 

  • Experience: Minimum of 3-5 years of relevant experience in pre-sales, post-sales, or the IT industry is preferred. 

  • Skills and Attributes: Strong sense of responsibility, team-oriented, proactive with a pursuit of excellence, and positive energy. 

  • Technical Knowledge: Strong learning ability with a basic understanding of networks and websites. Candidates with Linux skills, which will be considered an added advantage. Familiarity with network analysis tools, website optimization, and shell scripting is a plus. 

  • Communication and Coordination: Excellent communication and coordination skills with the ability to deliver exceptional service to clients and effectively promote cross-department collaboration. 

  • Project Management: Proven ability to decompose project goals, control project processes, and ensure successful implementation.

Additional Information: 

  • Fixed mobile allowance
  • Overtime claims
  • On The Spot Award
  • Long Service Award
  • Leave encashment option
  • Birthday gift vouchers
  • Medical insurance
  • Wellness reimbursement
  • Office conveniently located within walking distance to public transport
About Us

As a global-leading Content Delivery Network and Edge Service provider with over 20 years of experiences, CDNetworks delivers fully integrated cloud and edge computing solutions with unparalleled speed, ultra-low latency, rigorous security, and reliability.

From Fortune 500 companies to SMBs, our customers benefit from our diverse products and services including web performance, media delivery, enterprise applications, cloud security, and colocation services on a daily basis.

Founded in 2000, CDNetworks expanded over the years in a steady and solid manner to meet the needs of customers around the world. We have 14 global offices and 10 R&D centres across continents, all unified with one simple goal – provide the fastest and most secure digital experiences for internet users around the world.

People being the most valuable assets of our company, we put great emphasis on each team member's professional and personal growth.

We are looking for passionate individuals who are deeply committed to learning and growing with us in the long term and who are aggressively result-oriented in achieving both professional and personal development objectives.

Join CDNetworks to help improve the performance and security of our internet together

  • Account & Administrative Assistant

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Be Strategic Full time 30,000 - 40,000 per year

    Office located exactly in the LRT Kerinchi station building, convenient for public transport users.Company Description:Be Strategic Sdn. Bhd. is a consultancy based in Kuala Lumpur, specializing in AI-driven digital transformation. We provide strategic solutions across three key areas: AI infrastructure and digital economy, AI brand and marketing, and...

  • Strategic Account Support

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia EPS Consultants Full time 84,000 - 120,000 per year

    Location:Kuala LumpurSalary:RM7,000 – RM10,000 (Based on Experience)Key ResponsibilitiesStrategic Account Management: Oversee operations for key accounts, ensuring client satisfaction and providing consultative solutions to foster business growth.Customer Engagement: Plan and execute end-to-end projects while maintaining consistent and effective...

  • Key Account/ Strategic Account Support

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia EPS Ventures Sdn Bhd Full time 60,000 - 120,000 per year

    Client: MNC Networking/ Internet/ Cloud storage providerLocation : KL 33Working day: Monday-FriTenure: PermanentJob ResponsibilitiesStrategic Account Management:Oversee the operation of key strategic accounts, ensuring customer needs and concerns are addressed promptly and effectively. Provide consultative services to drive business growth.Customer...

  • Strategic Account Manager

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Pointstar Full time 80,000 - 120,000 per year

    Job Description:Manage both strategic accounts and the development of new business opportunities focusing on Cloud Solutions.Identify trends and customer needs, building sales pipeline for short/medium/long term in accordance with targets.Monitor and evaluate industry trends and customer drivers, and meet regularly with managers and stakeholders to discuss...

  • Business Development Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia SG Support Full time 60,000 - 180,000 per year

    Who We AreSG Supportis a full-service donor management agency that helps non-profits build sustainable giving programmes for predictable income and long-term impact.We enable transformational change for charities and the causes they champion through data-driven strategy, donor care, and secure payment solutions that make fundraising easier and more...

  • Functional and Support Consultant

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Global Strategic Partners Full time 60,000 - 80,000 per year

    About the Role:JSONE is looking for skilled and motivated candidate to join the team. As a Functional & Support Consultant, you will be part of a dynamic team of professionals using the latest technologies to design and develop solutions for use and integration of IT systems for our customers, particularly in the area of SAP and OpenText Software....

  • Technical Support Engineer

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Ant International Full time 60,000 - 120,000 per year

    About Ant InternationalWith headquarters in Singapore and main operations across Asia, Europe, the Middle East and Latin America, Ant International is a leading global digital payment, digitisation and financial technology provider. Through collaboration across the private and public sectors, our unified techfin platform supports financial institutions and...

  • Sales Engineer

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Dimension Bid Sdn Bhd Full time 80,000 - 120,000 per year

    We are seeking a highly motivated and experienced Sales Engineer to play a key role in the success of ourSlicklineoperations and client relationships. This role combines strategic planning, operational oversight, and technical delivery. The Operations Engineer will be accountable for managing day-to-day slickline operations, building strong client...

  • IT Support Engineer

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia CTC Global Sdn Bhd Full time 40,000 - 80,000 per year

    About the RoleExciting opportunity for a hands-on IT Support Engineer to work with a leading global financial technology firm. This role combines office-floor and data-centre support, requiring solid technical ability, accurate documentation and professional communication. The engineer must be proactive, dependable and comfortable working both independently...

  • Support Engineer

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia M1 Health Tech Sdn Bhd Full time 2,000 - 4,000 per year

    Role Overview:The Support Engineer will provide technical support and maintenance for Hospital Information System, ensuring smooth operations of clinical and administrative applications. This role is critical in maintaining uptime, resolving issues promptly, and supporting healthcare staff in delivering patient care.Key Responsibilities:Provide first...