M365 Admin Lead, GIPS

About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description
ABOUT UOB INNOVATION HUB 2

UOB Innovation Hub 2 (InnoHub2) is a UOB-wholly owned subsidiary and a Centre of Excellence based in Malaysia, providing Group Business Services (GBS) to support the UOB Group. Started in 2021 with technology application design, development and support, InnoHub2 is expanding beyond technology services to deliver other business services to support the Bank's growth ambition. We are looking for talented and motivated individuals to be part of the pioneer team spearheading the development and delivery of the new services.

As part of the InnoHub2 team, you will have the opportunity to work on Group initiatives and gain regional business exposure. We are dynamic, passionate and purposeful about delivering trusted financial solutions that enables business growth. An exciting career progression with varied opportunities awaits you at IH2. Come grow your career with us.

Job Responsibilities

We are seeking a a skilled M365 Administrator to provide end to end (E2E) service request, incident management and level 3 (L3) support. The Ideal candidate will be responsible for administering and troubleshooting M365 collaboration tool, Exchange (On Premise, Hybrid and Online) and various workplace enterprise tools.

Candidates Are Expected To

• 6-9 years work experience
• Manage and support M365 collaboration tools, including Exchange (on-premise/ hybrid/ online).
• Provide L3 support for incidents and service requests, ensuring timely resolution.
• Troubleshoot and triage platform-related issues, applying PowerShell scripting for automation and issue resolution.
• Administer and support MDM Blackberry mobile suite, Trend Micro, Enterprise Vault, and MTD/MFA.
• Ensure compliance with network access policies, using IT Admin LAN and Production VDI for privileged access.
• Work closely with the Workplace IT service desk team for escalations and after-hours support.
• Follow the access approval process, ensuring privileged ID access is only drawn by authorized personnel.

Job Requirements

Candidate with the following knowledge will be preferred :-

• Proven experience as an M365 Administrator or similar role in enterprise environments.
• Expertise in Microsoft 365 collaboration tools and Exchange administration (on-premise, hybrid, and online).
• Strong troubleshooting and triaging skills in M365, with experience in L3 support.
• Proficiency in PowerShell scripting for automation and administration.
• Experience working with security tools like Trend Micro, Enterprise Vault, MTD, and MFA solutions.
• Familiarity with MDM Blackberry mobile suite.
• Ability to work in an escalation support model, including after-hours support when required.

Additional Requirements
Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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