Shift Leader

4 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Tim Hortons Full time 28,000 - 56,000 per year

Central KL Store Locations include,

- Sunway Velocity Mall, Sunway Putra Mall, Bangsar Telawai 3 & Publika Mont Kiara

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Tim Hortons (Tims) is a beloved Canadian brand founded in 1964, that offers premium coffee blends, freshly baked goods and sandwiches. We are committed to create a welcoming environment that celebrates diversity and inclusion.

Job Responsibilities

  • Maintain smooth workflows and efficient operations by supervising, supporting, and delegating tasks during shifts
  • Build positive employee experiences on every shift. Provide coaching and feedback. Cultivate a positive work culture that fosters teamwork and collaboration
  • Deliver exceptional customer service and lead by example to create a welcoming store environment
  • Adhere to company procedures for store opening/closing, coordinate shift schedules, monitor attendance and promptly address performance issues. Enforce company policies and standards
  • Provide operational support and perform store tasks. Oversee store cleanliness and stock organization
  • Maintain rigorous quality control in food and beverage preparation. Conduct regular store inspections to ensure compliance with regulations
  • Monitor sales performance and assist the store manager in achieving targets
  • Clearly communicate store updates to facilitate smooth shift handovers. Report any issues, incidents, or employee performance concerns to the store manager

Role Requirements

  • At least 3 years' experience in the service industry with at least 1 year experience in a supervisory role
  • Passion for F&B industry with proven experience in delivering excellent customer experiences
  • Proven experience in leading teams
  • Strong interpersonal and communication skills
  • Able to multitask and manage change in a fast-paced environment
  • Willingness to engage in shift work, which includes work on weekends and PH

Tim Mate Benefits

  • Uniforms
  • Training provided
  • Health and medical coverage
  • Employee meals and discounts
  • Career development and progression pathways

Job Types: Full-time, Permanent

Pay: From RM2,300.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Experience:

  • F&B supervisory: 1 year (Preferred)

Language:

  • English (Preferred)

License/Certification:

  • Food Handling Certificate (Preferred)

Location:

  • Kuala Lumpur (Preferred)

Work Location: In person

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