Web-to-Print Coordinator

1 day ago

Rawang, Selangor, Malaysia Digipac , Vivar Packaging Sdn Bhd Full time

Overall Job Function:

  • Coordinate and manage daily web-to-print orders from platforms such as Shopee and OnPrintShop.
  • Ensure timely processing, accuracy, and smooth handover of online orders to the production team.
  • Monitor and maintain the OnPrintShop system to reflect accurate job status and information.
  • Liaise between the customer service, design/prepress, and production teams to ensure seamless workflow.
  • Ensure consistent product listing quality, stock syncing, and customer satisfaction across web-to-print channels.
  • Support product listing maintenance and perform basic marketing activities for Shopee, Instagram, and OnPrintShop.

Duties s Responsibilities:Online Order s File Management

  • Review and verify all new orders from OnPrintShop and online marketplaces.
  • Confirm artwork file types (PDF and AI only) and ensure specifications match.
  • Open job dockets promptly, assign based on urgency, and escalate missing or unclear info to the design or customer service team.

System accuracy s Job Tracking

  • Ensure OnPrintShop job statuses are updated accurately by relevant operators.
  • Confirm dockets are created, printed, and included with every order.
  • Coordinate closely with the digital production lead to track progress and ensure timely job completion.

Packing, Shipping s Shopee Metrics

  • Prepare and pack completed Shopee and OnPrintShop orders for courier handover.
  • Ensure same-day or next-day shipping, accurate label generation, tracking updates, and performance aligned with Shopee SLA (e.g., Late Shipment Rate, Chat Response Time).
  • Monitor delivery issues, returns, and maintain a minimum shop rating of 4.8.

Internal Coordination s Communication

  • Act as a liaison between Shopee/OnPrintShop, customer service, prepress, and production lead.
  • Communicate job status updates, delays, and special requests clearly.
  • Support customer service with order clarifications and ETAs as needed.

Quality Control, Marketing Support s Process Improvement

  • Monitor recurring order issues and propose listing or workflow improvements.
  • Ensure printed jobs match online order specifications.
  • Assist in content updates and scheduling for Shopee, Instagram, and OnPrintShop.
  • Report basic marketing engagement metrics and help maintain SOPs for operational consistency

Requirements

  • Minimum Higher Diploma/ Degree in related field
  • Strong logical reasoning, attention to detail, and high accuracy.
  • Good communication and coordination skills.
  • Ability to work independently with minimal supervision.
  • Strong sense of responsibility and problem-solving ability.

Additional Advantages

  • Career prospects
  • Multidisciplinary accounting exposure
  • Pay will commensurate with experience and qualification

Job Types: Full-time, Permanent

Pay: RM2, RM2,800.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Work Location: In person

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