AI Project Specialist

2 weeks ago

Petaling Jaya, Selangor, Malaysia AiChat Full time 90,000 - 120,000 per year

We are looking for a passionate and detail-oriented
AI Project (Chatbot) Specialist
to join our growing team. In this role, you will be responsible for training and optimizing chatbots, designing conversation workflows, supporting project implementation, and continuously improving chatbot performance through analysis and feedback. You will work closely with cross-functional teams including Product, Customer Success, and Design to deliver exceptional conversational experiences.

Key Responsibilities

  • Train chatbot models with relevant data to improve accuracy and coverage.
  • Continuously refine chatbot responses and intents based on real user interactions and feedback.
  • Build and maintain conversational workflows, logic trees, and dialogue flows.
  • Develop demos and templates for internal use and client presentations.
  • Support project implementation activities, ensuring chatbot solutions are delivered on time and aligned with requirements.
  • Provide Level 1/2 support for chatbot-related issues, escalating when needed.
  • Create clear and concise User Guides and Tutorials for clients and internal teams.
  • Monitor chatbot performance using dashboards and reports.
  • Analyze conversation logs to identify trends, gaps, and optimization opportunities.
  • Consolidate user and customer feedback and provide structured input to the Product team for enhancements.

Requirements

  • Bachelor's degree in Computer Science, Information Systems, or a related technical field (or equivalent experience).
  • Good understanding of UI/UX principles, conversation design, and logical structuring of flows.
  • Strong communication skills with the ability to collaborate across teams.
  • Experience in chatbot platforms and/or voice AI technologies is preferred.
  • Analytical mindset with the ability to interpret data and recommend improvements.
  • Familiarity with scripting or basic programming is a plus.
  • Fresh graduates with relevant project experience are welcome to apply.

Bonus Skills (Nice to Have)

  • Experience with popular chatbot/ AI frameworks or platforms
  • Exposure to API integrations or automation tools.
  • Knowledge of multi-lingual chatbot / AI agent deployment

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