Customer Care- Digital Banking, Petaling Jaya
5 days ago
Customer Service Agents – Call Center Digital Banking -SG
Intake date: 1st December 2025
Inbound calls only
Comprehensive training provided
Career growth opportunities
Friendly, supportive team environment
Working Location: Petaling Jaya, Section 16 (Walking distance from MRT Phileo Damansara Station)
Working Hours:
24/7 rotational shifts (5 working days, 2 rotational off days)
Shift hours:
7:00am – 4:00pm 9:00am – 6:00pm 2:00pm – 11:00pm10:30pm – 7:30am
Salary & Allowances
Basic Salary: RM2,400 – RM3,000
Night Shift Allowance: Up to RM300/month
Quarterly KPI Allowance: RM400 – RM1,800/month
Language Allowance (Mandarin):RM500/month (to handle English & Mandarin-speaking clients)
Job Description
Assist customers via inbound calls, live chat, and email regarding digital banking products and services
Provide accurate information and resolve issues professionally
Record all customer interactions in the CRM system accurately
Meet monthly KPIs
Collaborate with internal teams to improve customer experience
Provide empathetic and effective support
Handle inquiries related to online/mobile banking and other digital platforms
Job Requirements
Minimum 1 year of experience in Inbound CS (Banking/Finance/e-Wallet/Payment Gateway) is preferred
Candidates with 3–4 years of inbound call center experience are strongly encouraged to apply
Excellent English communication skills (spoken & written) are required
Strong interpersonal skills and customer handling experience
Able to work in a fast-paced environment with high call/chat/email volume
Proficient in Microsoft Office and CRM systems
Familiarity with digital banking products or e-wallets is an added advantage
Willing to work rotational shifts, including weekends and public holidays
Job Type: Full-time
Pay: RM2, RM3,200.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Work Location: In person
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