Admin cum Brainwave Assistant
1 day ago
1. Customer Service & Client Engagement
- Attend to new customer enquiries via walk-ins, phone calls, and social media platforms.
- Provide information on Brain Wellness services and guide clients through registration and assessment procedures.
- Build and maintain positive relationships with students, parents, and clients.
- Provide feedback, advice, and progress updates to parents regarding their child's training journey.
- Follow up with new clients to schedule assessments, training sessions, and handle payment coordination.
2. Brain Assessment & Training Support
- Guide clients through the EEG brain assessment process, ensuring comfort and accuracy.
- Assist students in completing neurofeedback training sessions safely and effectively.
- Monitor and record students' progress, attendance, and any changes in training routines.
- Ensure training equipment and rooms are clean, organized, and ready for use.
3. Administrative Duties
- Handle daily correspondence, report preparation, and necessary documentation related to brain tests and training programs.
- Manage updates such as public holiday notifications and greetings to customers via messages or social media.
- Prepare, maintain, and file all student records including new enrolments, attendance, and discontinued students.
- Coordinate report preparation and account creation for new students and brain assessment results.
- Support centre operations, including event coordination and ad-hoc administrative tasks.
4. Accounting & Reporting
- Collect and record payments accurately in the AutoCount system.
- Maintain financial records and update relevant files or systems.
- Track outstanding payments, send reminders, and report collection status to the Centre Manager.
- Prepare monthly financial reports and submit them to management.
5. Event Coordination & Outreach
- Assist in planning, preparation, and execution of seminars, workshops, roadshows, and outdoor or indoor events.
- Support promotional activities and customer engagement initiatives.
6. Centre Operations & Maintenance
- Open and close the centre daily, ensuring all security protocols are followed.
- Maintain cleanliness and tidiness of the centre environment.
- Manage the company mobile phone and respond to urgent customer enquiries after hours when necessary.
Reporting & Communication
- Report daily to the Centre Manager on completed tasks, student matters, and customer feedback.
- Communicate effectively with team members and management to ensure smooth centre operations.
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