Hotel Manager

Supervising all Front Office activities i.e guest movement, crowd, staff daily tasks.Maintaining a high level of morale within the department by managing and supporting the team and processes put into place.Coordinating with other departments within the hotel regarding customer requirements, future bookings, sales trips and conferences etc.Ensuring that all...

Develop and execute sales strategies: Create and implement strategic plans to attract new business for rooms, meetings, and other hotel facilities.Client relationship management: Build and maintain strong relationships with current and potential clients, including corporate clients, event organizers, and group bookers.Revenue generation: Actively prospect...

Company DescriptionBoustead Hotels & Resorts Sdn Bhd, a subsidiary of the diversified public listed conglomerate Boustead Holdings Berhad, manages Royale Chulan Hotels & Resorts. This Malaysian chain of full-service hotels is renowned for its exceptional hospitality and service delivery. With a commitment to providing outstanding guest experiences, Boustead...

Ensure professional service standards is constantly practiced.To check in all guests, Groups & Tours to the Hotel in an efficient and welcoming manner, ensuring an outstanding first impression.To be totally familiar with all facilities, functions and special events in the Hotel on a daily basis, assisting guests with any inquiries.To be aware of all services...

· To ensure to set the correct selling strategy / price and the room type availability must be kept accurate – highlighting any potential obstacles to occupancy immediately to the Front Office Manager and Hotel Manager.· Handling incoming reservations via telephone, email or fax and converting enquiries into bookings by positively selling and promoting...

· Ensure that all Front Office team members are familiar with the hotel's products and services, current promotions, policies and other important information.· Ensure that all Front Office's SOPs are adhered to by all team members.· To respond to guest feedback, compliments or complaints relating to Front Office operations in a courteous and efficient...

Review daily all arrivals and departures, paying special attention to VIPs and coordinate with company representatives on guest arrivals and departures.Ensure that all customer queries or requests are handled in a polite and efficient manner and that a high level of customer service is consistently maintained.Show recognition to regular guests.Must be...

Serve and clear food and beverage items in an unobtrusive and professional manner.Familiar with the beverage service including stemware used and appropriate garnishes.Complete opening and closing side work as assigned and has all tables set according to standard.Present menus and explanations for all menu items as well as specials of the day.When appropriate...

· To receive job order request and attend to job order request.· Ensure job order request is completed within timeline and keep record of job order request.· Incomplete job order request to bring up to superior's attention for follow up or bring up to Maintenance Manager for any follow up action.· Able to handle job/work related to installations, general...

Manage bookings: Handle incoming and outgoing reservations via phone, email, and online platforms for services like hotels, travel, or events.Provide customer service: Answer inquiries about availability, pricing, and services; handle complaints and resolve issues promptly.Process payments: Handle payments, including advance deposits and credit card...