Telemarketing Agent

1 day ago

Kuala Lumpur, Kuala Lumpur, Malaysia AEON Bank Full time 14,400 - 48,000 per year

Job Summary

The Telemarketing Agent is responsible for achieving assigned sales targets by effectively communicating the benefits of AEON Bank's Shariah-compliant products (primarily Personal Financing-i (PF-i) and CASA Savings Accounts). This role involves proactive outbound calling to the leads, rigorous qualification of prospects, and maintaining strict adherence to banking regulations and ethical sales conduct to ensure a high standard of professional service.

Job Descriptions

Sales

  1. Outbound Calling: Conduct proactive calls to potential and existing customers sourced from mall kiosks, referrals, or databases to offer Personal Financing-i (PF-i) and CASA Savings Accounts, as well as Takaful campaigns.
  2. Product Promotion: Clearly and persuasively explain the features, advantages, and benefits of various banking products and campaigns to meet customer needs.
  3. Lead Generation & Qualification: Identify, verify, and pre-qualify potential customers to ensure they meet bank criteria, significantly improving the chances of conversion and loan disbursement. Subsequently drive the follow-ups and value closure.
  4. Handling Inquiries: Resolve customer questions about products, services, and application processes in a professional and knowledgeable manner.

Compliance & Operations

  1. Compliance Adherence: Adhere to approved scripts and ensure all communication with customers complies with banking regulations (including AML/CFT and PDPA), and company policies, maintaining a high standard of professional and ethical conduct.
  2. Customer Relationship Management: Accurately and diligently record all customer interactions, including instructions, follow-up actions, and customer details, in the designated CRM/lead tracker system.
  3. Market Feedback: Gather essential feedback from customer interactions, service issues, and market trends, and relay this information to the marketing and product development teams for continuous improvement.

Required Skill

  • Excellent Communication Skills: The ability to communicate clearly, confidently, and persuasively over the phone, including active listening to genuinely understand customer financial needs.
  • Strong Sales and Negotiation Skills: Possesses a natural aptitude for sales, with the ability to handle objections and efficiently close deals.
  • Customer-Focused Mindset: A genuine desire to help customers and provide them with the best solutions for their financial needs.
  • Product Knowledge: Must acquire and maintain a strong understanding of AEON Bank's Islamic banking products and services.
  • Positive Attitude: The ability to handle rejection and maintain a positive and professional demeanour throughout the day in a fast-paced, target-driven environment.

Qualification

  • Degree in Business, Marketing or related field.
  • Minimum 2 years of experience in sales, telemarketing, or the financial services industry, preferably focusing on loans or deposits.
  • Familiarity with Islamic Banking products (PF-i) is highly advantageous.
  • Proven ability to meet and exceed challenging sales targets.

  • Telemarketer

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Cornerstone Xstate Full time 30,000 - 60,000 per year

    Are you a persuasive communicator with a passion for sales and a knack for building relationships over the phone? If so, we have the perfect opportunity for you Our company is seeking a dynamic and motivated Telemarketer to join our team.* LOCATION : BANDAR SRI DAMANSARA (Ativo Plaza)* WORKING HOURS : Mon-Fri - 9am-6pmSCOPE OF WORK :Making outbound phone...

  • Training Specialist

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia UTS Marketing Solutions Sdn Bhd Full time 40,000 - 60,000 per year

    Conduct full coaching sessions. (Coach each Telemarketer for a minimum coaching session per week documented)Complete the weekly coaching formsConduct at least one monthly call calibration session depending on campaign outliers to coach.Emphasizing more on the overall basics of emotional selling skills and touching certain product (when required).Focusing on...

  • Customer Service Representative

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia PERSOL APAC Full time 40,000 - 60,000 per year

    Short Role Summary:Campaign role is to execute effective day-to-day telemarketing campaigns management to achieve the given KPIs on sales and quality. He/she is accountable to make sure outsourced call center is managing the sales TSRs and conducting genuine sales call in compliance to our call guide to potential customers/ partner leads.Job...

  • Sales Coordinator

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Amari Hotels & Resorts Full time 42,000 - 64,000 per year

    Job description:Answer telephone and respond to caller inquiries in a pleasant manner.Answer client / bookers questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants etc.)Serve as the point of contact for clients and communicate with them by phone and email to respond to...

  • Telesales Agent

    1 week ago

    Kuala Lumpur, Malaysia Cartrack Malaysia Sdn Bhd Full time

    **Job Responsibility**: - Make outbound calls or cold calls in order to sell products. - Upsells customers to larger products and more extensive packages; - Maintains a list of potential leads and follows up with those customers by making subsequent sales pitches; - Assist Sales Relationship Managers with arranging appointments / meetings with customers...

  • Telemarketer

    7 days ago

    Kuala Lumpur, Malaysia ChartNexus (M) Sdn Bhd Full time

    Make outbound calls to potential customers from provided leads or cold call lists. - Introduce and explain products/services clearly and effectively. - Answer customer questions, handle objections, and provide additional information when needed. - Generate interest, schedule appointments, or close sales, depending on campaign goals. - Meet or exceed weekly...

  • Telemarketing Team Lead

    1 day ago

    Kuala Lumpur, Malaysia AXA AFFIN Life Insurance Berhad Full time

    1. Assist & work closely with AFFIN Bank team leader to oversee the telemarketing operations 2. Deliver effective training which equips AFFIN Bank tele-agents to understand the product and drive sales performance 3. Guide and coach AFFIN Bank tele-agents individually and as a team. 4. Lead and motivate AFFIN Bank tele-agents to consistently achieve sales...

  • Part-time Telemarketer

    2 weeks ago

    Kuala Lumpur, Malaysia Cornerstone Xstate Full time

    Are you a persuasive communicator with a passion for sales and a knack for building relationships over the phone? If so, we have the perfect opportunity for you! Our company is seeking a dynamic and motivated **Part-Time Telemarketer **to join our team. - **LOCATION : BANDAR SRI DAMANSARA (Ativo Plaza)**: - WORKING HOURS **:Mon-Fri - 1pm-6pm (5 hours)**: -...

  • Telesales/ Telepemasar/ Telemarketer

    7 days ago

    Kuala Lumpur, Malaysia Agensi Pekerjaan Talent Focus Sdn Bhd Full time

    **Telemarketing Executive - Dutamas Area** **Responsibilities**: - Make outbound calls to introduce and promote bank loan products **Job Requirements**: - Proficient in Chinese, Bahasa Malaysia, and basic English - Strong communication skills with a confident phone presence - Goal-oriented and motivated by performance-based earnings - No prior experience...

  • Telemarketer Open for Fresh Graduated

    1 week ago

    Kuala Lumpur, Malaysia Agensi Pekerjaan Sumber ORG Sdn Bhd Full time

    Responsibilities: - Make outbound calls to sell various product as per campaign assignment - Provide high standard of service by following presentation guidelines in according to given product factsheet and telemarketing sales script - Retain customers through company’s retention strategies **Requirements**: - Minimum SPM or Diploma in any disciplines -...

  • Agent, Casino Services

    7 days ago

    Kuala Lumpur, Malaysia Elabram Systems Inc Full time

    Telemarketing and liaising with guest request and assists with Casino Ops function. - Assist players with booking reservations pertaining to guest entertainment, dining, and other services. - Assist Operations team with the booking of Hotel, Limousine, restaurant reservations and all other request for patrons. - Process all guest requests and complaints and...

  • Call Centre Agent

    1 week ago

    Kuala Lumpur, Malaysia Upscale Sdn Bhd Full time

    About Us: We are looking for enthusiastic and motivated individuals to join our telemarketing team. This is an excellent opportunity for fresh graduates to start their careers in a supportive and rewarding environment. Key Responsibilities: Outbound Calls: *Conduct outbound calls to potential customers using a provided list. *Introduce and explain the...

  • Telesales Agent

    7 days ago

    Kuala Lumpur, Malaysia Cartrack Malaysia Sdn Bhd Full time

    **Responsibilities**: - Make outbound calls or cold calls in order to sell products; - Upsells customers to larger products and more extensive packages; - Maintains a list of potential leads and follows up with those customers by making subsequent sales pitches; - Assist Sales Relationship Managers with arranging appointments / meetings with customers when...

  • Telemarketing

    1 week ago

    Kuala Lumpur, Malaysia BRAVO FORCE RESOURCES SDN BHD Full time

    Call centre agents handle incoming or outgoing customer calls for a business. They call existing and prospective customers to promote goods and services. They also obtain sales and arrange sales visits. We offer a range of consulting services, all designed to reduce complexity and save time in responding. Our Services are available à la carte so you get...