Customer Service Manager

1 week ago

Greater Kuala Lumpur, Malaysia KuCoin Exchange Full time 80,000 - 120,000 per year

Responsibilities:

  1. Lead and coordinate the daily work of the customer service team, provide guidance, training, optimize processes, establish evaluation criteria, and improve customer service efficiency and quality. Provide clear solutions for complex problems.
  2. Collaborate with the customer service quality control team, conduct knowledge training, handle complaints, and complete other important tasks.
  3. Maintain good communication with relevant departments, ensure smooth business implementation.
  4. Assist department leaders in making decisions, executing specific plans, achieving team goals.
  5. Help employees develop career plans, increase employee satisfaction, guide the creation of a positive work atmosphere, and cultivate team cohesion.
  6. Complete other tasks assigned by director.

Your qualifications:

  1. 2+ years of working experience in crypto currancy industry, plus management skills.
  2. We are seeking candidates proficient in MANDARIN to effectively communicate with clients.
  3. Bachelor's degree or above in related field.
  4. Be patient, detail-oriented attitude, candidates with strong communication and coordination abilities.
  5. Strong team player who can get used to the fast-paced industry easily.
  6. It's acceptable for you to work on scheduled shifts, five days a week.
  7. Strong problem-solving and decision-making abilities, able to handle complex situations under pressure.

Benefits

  • Competitive pay package (basic salary + transport allowance + meal allowance + annual bonus).
  • Excellent growth and advancement opportunities: we offer you support, skill development, coaching opportunities, and training program to help you succeed.
  • Employee engagement, recognition, and appreciation program
  • Annual Leave, Sick Leave, Hospitalization Leave, Birthday Leave, Maternity Leave, Paternity Leave, and a variety of other benefits are available.
  • Comprehensive insurance coverage
  • Festival gifts, birthday vouchers, etc.
  • Team Building

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