Digital Content Management Officer

6 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Shangri-La Shared Services Sdn. Bhd. Full time

Do you want to be part of a business that creates colorful joys of life and happy memories? Imagine complimentary stays at 5-star properties globally

How will you feel to be part of a brand known for setting Hospitality standards and a career with one of the largest employers of Malaysia? Want to be associated with a 50year old large globally diversified organization that operates with a set standard of values, ethics and work culture

Very importantly, are you keen to be part of a dynamic Proprietary Global Contact Centre servicing its own Customers? If you are looking for a career and not just a job, at Shangri-La, we make that HAPPEN

Your Challenge

This role is responsible for managing and gatekeeping content across the Shangri-La, E-Direct channels via the Content Management System (CMS), which includes but is not limited to, content auditing, process documentation, and training materials.

Your responsibilities as listed below

  • Perform analysis of website content and conduct an audit to identify areas for optimization
  • Be the Content Management Expert to support regional teams on campaign requirements and troubleshooting
  • CMS Housekeeping for digital assets to optimize systems' efficiency
  • Collaborate closely with business owners on new projects and be involved in User Acceptance Testing (UAT) to ensure new features are tested properly to meet business needs.
  • Create guidelines to ensure the quality of content adheres to brand image, tone of voice, grammar, format, and image specifications
  • Preparing Sitecore handbook and conducting periodic knowledge transfer to business user

REQUIREMENTS

  • Must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Hospitality/Tourism/Hotel Management, Others or equivalent
  • At least 2 years (s) of working experience in the related field is required for this position
  • Excellent spoken and written English is essential
  • Ability to converse & write in Cantonese and Mandarin.
  • Experience in Content Management System (Sitecore) and basic HTML will be an added advantage
  • Ability to prioritize tasks and show initiative in a dynamic ever-changing work environment
  • Analytical thinker, problem solver and decision maker
  • Result-oriented and passionate to deliver set goals successfully
  • Flexible to changes and has a sense of urgency
  • Can work under pressure and with minimum supervision
  • Positive work attitude and able to work in a team environment
  • Pleasant personally with excellent communication, interpersonal and organization skills
  • Open to Malaysians only

Your characteristics

  • Self-motivated
  • Detail-oriented
  • Customer focused
  • Flexible
  • A Doer
  • Calm under pressure
  • Uses initiative
  • Empathetic internally and externally
  • Reliable
  • Determined
  • Resilient
  • Approachable
  • Consistent
  • Believes in and exhibits PRIDE (personal responsibility in delivering excellence)

What's In It For You?

  • 5-Day work week (Mon - Fri)
  • Earn an attractive monthly salary
  • Sosco, EPF and medical insurance coverage

  • A complimentary stay at any of our hotels worldwide

  • Dental benefit

  • Annual preventive health screening
  • Others

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