Customer Relations Officer

5 days ago

Petaling Jaya, Selangor, Malaysia TGV CINEMA SUNWAY PYRAMID Full time

Job SuMain Responsibilities:

Customer Service

· Greet and assist guests with tickets, seating, and directions.

· Answer questions about movies, show times, and promotions.

· Handle complaints politely and find quick solutions.

Cinema Operations

· Ensure the cinema is clean, safe, and comfortable.

· Help manage queues and crowd flow during busy times.

· Work with the team to keep things running smoothly.

Social Media & Online Engagement

· Share updates, promotions, and fun content on TGV's platforms.

· Help monitor online feedback and report issues to the manager.

Feedback & Support

· Record customer feedback and report issues.

· Follow up with customers when needed to ensure satisfaction.

Requirements:

Experience:

· Possess own transport

· Customer service experience is a plus

Skills:

· Friendly and good at talking to people

· Able to solve problems calmly

· Basic computer and mobile app skills

· Familiar with social media platforms (Facebook, Instagram, TikTok)

· Willing to work shifts, weekends, and public holidays

Why TGV?

· Work in a lively, entertainment-focused setting with a friendly team and movie-loving customers.

· Gain hands-on experience in customer service, social media engagement, and cinema operations - great for your resume

· Part-time today, full-time tomorrow Many of our team members grow into permanent roles.

· Use your creativity to engage with customers online and help promote the TGV experience.

· Help create memorable experiences for guests - from blockbuster premieres to themed

Job Types: Full-time, Part-time

Pay: From RM9.00 per hour

Expected hours: 30 per week

Work Location: In person

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