officer/executive, customer service

2 weeks ago

Petaling Jaya, Selangor, Malaysia BANDAR UTAMA CITY CENTRE SDN BHD Full time 30,000 - 60,000 per year

Job Descriptions :-

  • To manage shoppers/tenants & external shopper's complaint or feedback via phone calls, email or walk in & to update them with appropriate manners.
  • To evaluate/review all feedbacks, complaints, comments from shoppers for management review by monthly basis via helpdesk Management.
  • To handle and manage ONECARD Loyalty program transactions including to promote ONECARD 1Pay for new applications, re-new and replacement or loss of ONECARD card.
  • To print gift cards by purchasing from ONECARD and non-members, tenants or corporate for their respective events
  • To manage Mall Operations for handling Recycle Centre, manage the data for recycle data and monitor any details from Recycle Program.
  • To monitor shopper's traffic flow and in-house marketing plans which is organized by ONECARD, ONESHOP and Marketing at respective Customer Service Counters.
  • To assist and monitor ticket issues for Building Management and to report all defect issues via Help Desk
  • To plan staff coordination for all counters & to give full support to team whenever they are needed for certain events and during peak seasons.
  • To comply & maintain the knowledge of applicable rules, regulations & standards with best practices for overall team.
  • To monitor counter's cleanliness, staff's attire and other area including Luxe lounge, sitting area inf front of the counters, CS workstations & follow up related documentations in daily basis.
  • To coordinate with Customer Service Team & ad-hoc task assigned by the management team.
  • To coordinate mall ambassador when there is an event or ad hoc visit from outsiders.
  • Working closely with Operation Manager to ensure mall runs smoothly
  • Taking part in forecasting and budgeting for Customer Service usage and tracking the actual performance against budget.

Requirements

  • Computer literate
  • Pleasant personality
  • Fluency in written/spoken English and Bahasa Malaysia
  • Positive attitude and can work in rotation basis
  • Fresh graduate is encouraged to apply

Remuneration shall commensurate with qualification and experience. Please apply online with your latest resume and recent passport size photograph (n.r) and expected salary.

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