Customer Service Representative

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia AIA Malaysia Full time

Responsibilities

  • There are few different roles for this position. You will be either assigned to
    inbound call center, or other teams such as emails or live chats
    .
  • To attend to inbound calls/outbound calls/emails/live chats according to the Standard Operating Procedure in resolving and providing solution to customers enquiries/requests in more effective and efficient way, this includes back-end administration processing.
  • To liaise effectively with other members of Call Centre, other departments and business partners to resolve enquiries/requests, where applicable.
  • To coordinate closely with unit leaders/management in managing individual call time and volume (i.e., AUX, ACW and what deems appropriate) and act appropriately to achieve the service targets.
  • To participate in training so as to ensure continuous enhancement of skills and knowledge to deliver quality service.
  • To perform other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirements.

Minimum Job Requirements

  • Education – Diploma, Degree holder in any discipline and/or non degree holders with strong related working experience.
  • Experience – Relevant experience, preferably at least one year in Customer Service / Call Centre.
  • Demonstrated experience in customer service.
  • Passion for excellence with respect to treating and caring for customers.
  • Highly developed sense of integrity and commitment to customer satisfaction.
  • Ability to communicate clearly and professionally, both verbally and in writing.
  • Possess a strong work ethic and team player mentality.
  • Ability to handle and manage customer complaints.
  • Has a pleasant, patient and friendly attitude.
  • Strong detail orientation and communication/listening skills.
  • Willingness to work a flexible schedule and occasional overtime when needed.
  • Fresh graduates are encouraged to apply.

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