Head of Operations

Job Summary

The Head of Operations will lead and manage the full spectrum of operational activities within the invoice financing and supply chain finance business, ensuring accuracy, efficiency, compliance, and exceptional service delivery. This role oversees end-to-end invoice financing operations, system integrity, and operational risk controls, while driving digital transformation and continuous process improvements.

As a key member of the leadership team, the Head of Operations will collaborate closely with internal and external stakeholders to enhance client experience, strengthen operational governance, and support the company's growth agenda.

What is your role? Responsibilities

1. Operational Leadership & Service Delivery

• Lead all operational functions, ensuring timely and accurate processing of disbursements, verifications, documentation, and collections.
• Ensure adherence to SOPs, SLAs, and service standards while consistently delivering an excellent client experience.
• Oversee day-to-day operations, including maker-checker workflows and to ensure strong operational discipline.

2. Compliance, Governance & Risk Management

• Ensure full compliance with internal policies, SOPs, AML/CFT guidelines, and regulatory requirements.
• Strengthen operational controls including fraud prevention, data protection, verification integrity, and risk management frameworks.
• Ensure Shariah compliance for applicable products and readiness for Shariah audits.

3. Client Servicing & Cross-Department Collaboration

• Manage client enquiries and complaints with professionalism, ensuring timely and effective resolution.
• Collaborate closely with internal departments to resolve operational matters and support client relationship management, client expansion, and financing growth.
• Support credit control and collections activities by maintaining strong communication with clients, paymasters, and other key stakeholders.

4. Documentation, Approvals & Reporting

• Review and approve operational documents, contracts, letters, and high-impact materials.
• Ensure proper record-keeping, audit readiness, and compliance with reporting requirements.
• Prepare management reports, operational dashboards, and relevant analyses to support decision-making.

5. Process Optimisation & Continuous Improvement

• Identify and implement improvements to enhance efficiency, reduce turnaround times, and optimise client journeys.
• Introduce corrective and preventive measures to strengthen operational efficiency and controls.
• Engage internal and external stakeholders to address bottlenecks and strengthen operational performance.

6. People Leadership & Development

• Build and lead a high-performing operations team with strong collaboration, accountability, and productivity.
• Provide ongoing coaching and guidance to strengthen team capabilities and performance.
• Manage workforce planning and succession planning to ensure operational continuity and talent readiness.

7. Digital Transformation & System Integrity

• Lead digitalisation initiatives to enhance workflow automation, operational efficiency, user experience, and data accuracy.

Who are we looking for? Requirements

• Bachelor's Degree in Finance, Accounting, Banking, Business Studies or related fields.
• Minimum 6 years of relevant experience in receivable/trade finance operations, branch banking, credit management, transaction banking or related functions.
• At least 6 years of experience managing teams in disbursement or operations within a multi-product environment.
• Demonstrated leadership qualities, strong attention to detail and the ability to work independently in a fast-paced environment.
• Excellent command of English and Bahasa Malaysia, with strong written and verbal communication skills.
• Passionate about digitalization and automation, with proven experience driving operational process improvements.
• Strong knowledge of operating systems, system integrations and back-end accounting entries.
• Proactive in keeping up to date with industry trends, regulatory changes and new technologies relevant to operations.
• Demonstrates a strong determination to achieve goals and overcome challenges.
• Takes proactive steps and demonstrates initiative to take on tasks independently.
• Hard-working and diligence in carrying out responsibilities.
• A Goal Go-Getter to achieve objectives and meet targets.
• Hungry to Succeed in their role.
• An enthusiastic learner to acquire new knowledge and skills.

We appreciate your talent: Benefits and Perks

• Competitive basic salary.
• Attractive annual performance bonus. Our rewards philosophy matches pay to performance, potential and work ethics.
• Insurance coverage for staff - Group Hospitalization, Group Term Life and Group Personal Accident.
• Other staff benefits such as Medical claims, Optical, Dental, Annual health screening, Company trips, Teambuilding activities, Wedding gifts, Child Birth gifts and many more.
• Large, modern, luxury, advanced and trendy office layout for your optimum safety, comfort and performance, prayer room, pantry service with coffee and tea vending machine, training room and a secure basement parking.
• We are committed to employee health, wellbeing and comfort – We provide ergonomic adjustable chairs and desks to support and promote good health and body posture. Ergonomic chairs and tables are highly adjustable to suit the natural position of your joints and body type to align your shoulders, provide hips and spine support, increased productivity, and enhanced employee comfort.
• Excellent personal development opportunities such as Leadership skills, Negotiation skills, Communications skills, Time management skills, Organizational skills, Mentoring programmes, etc. as part of career development. We provide coaching and on-the-job training for suitable candidates as part of long term career mapping. There are opportunities to diversify into other roles within the company.

Where are we? Ideal Location

• Close to Putra LRT - Ampang Park Station (5 mins walk)
• Adjacent to MRT - Ampang Park Station (5 mins walk)
• Working day: 5-days work
• Surrounded by shopping centres - short walking distance to KLCC, Avenue K, Intermark and etc.
• Located on the ground floor of a 33 storey building with more than 10,000ft of work space.

Are you ready to apply your talent and elevate your working skills and experience? Click the 'Apply Now' and you are one step ahead to an outstanding career

ONLY SHORTLISTED CANDIDATES WILL BE NOTIFIED