Customer Service Representative

1 day ago


Kuala Lumpur, Kuala Lumpur, Malaysia PERSOLKELLY Workforce Solutions Malaysia Sdn Bhd Full time 30,000 - 36,000 per year

Hi everyone We're hiring Customer Service Representatives for our clients in the banking sector - apply now

Position: Customer Service Representative

Salary: RM2,500 – RM3,000 (based on work experience)

Work location: Jalan Raja Laut, Kuala Lumpur

Company background: Banking Industry

Operation Shift:

• Monday to Sunday (5 working days, 2 off days - Shift on a rotational basis)

• 8AM–11PM | 9 hours per shift (inclusive 1-hour break)

• Shift allowance: RM260/month

**Malaysian Citizen Only

Requirements:

• SPM with credit in Math & English / STPM / Diploma in any field

• Minimum 2 years' customer service experience (fresh grads encouraged to apply)

• Proficient in Microsoft Office applications

• Excellent communication and listening skills

• Able to work rotational shifts and thrive in a fast-paced environment

Job Responsibilities:

• Handle inbound calls and provide 24/7 customer support

• Deliver prompt, accurate, and empathetic solutions to customers

• Escalate and follow up on complaints and ensure resolution

• Maintain customer records and ensure data accuracy

Benefits:

• Annual & medical leave, insurance coverage, EPF & SOCSO

• Extensive training and career advancement opportunities

• Friendly and inclusive working environment



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