Client Services Executive

1 day ago

Bandar Utama, Malaysia Canaan Communication & Technologies Sdn Bhd Full time

Roles:

  • Provide real-time human-assisted customer support via various channels including but not limited to voice, live chat, email, social media, L1 and L2 support, handle enquiries and resolve any issues while building and maintaining good relationship with the Bank customers in Malaysia.
  • Guide customers in using the Bank application and resolve issues according to Standard Operation Procedures (SOP), resolution solutioning and on-going process improvements.
  • Follow through and escalate to internal and/or external parties as necessary to resolve any issues from our customers.
  • Meet individual and team qualitative and quantitative operations performance metrics.
  • Collaborate closely with the CS operations team and SMEs in the delivery of relevant customer support initiatives.
  • Be vigilant to spot risks, security or fraud issues throughout the contact with the customer and alert the respective teams as required.
  • Ability to re-prioritise and adapt to an exciting, ever-changing environment.
  • Be the advocate of the Bank values and standards for self and team

Requirements:

  • At least 1 year working experience in a Contact Centre/Customer Service in financial institutions, payments, cards, banks, e-wallets, acquirers.
  • Tertiary education, possess at least a diploma in any field.
  • Experience in live chat and/or digital servicing channels will be an added advantage.
  • Must be proficient in the language(s) required by the process
  • Open to working flexible shifting schedules.
  • Must be flexible, customer centric and can thrive in a team environment seeking feedback and open to development.
  • Takes pride in delivering what is promised in line with the customer and service expectations.
  • Wants to do a good job, is concerned about getting it right for the customer and checks everything is in order.
  • Can use own initiative with the ability to focus on the important details to deliver a high-quality professional service.
  • Can thrive under minimal supervision.
  • Ability to work in a high-volume, communicate results to management and in a fast-paced environment is required.
  • Proficiency in using Microsoft products such as Excel, PowerPoint, Word and Google Suite.

Job Types: Full-time, Contract

Contract length: 12 months

Pay: Up to RM3,500.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Work Location: In person

  • Administrator & Client Servicing

    3 days ago

    Bandar Sunway, Malaysia 3thirds Inc Sdn. Bhd. Full time

    **Administrator & Client Servicing** Are you a highly organized and detail-oriented professional with a knack for communication? We’re looking for a motivated individual to join our team as an Administrator cum Client Servicing Executive. If you thrive in a fast-paced environment and are passionate about supporting both internal teams and external...

  • Customer Service Executive

    3 days ago

    Bandar Utama, Malaysia Versa Asia Sdn. Bhd. Full time

    **The Role & Responsibilities**: We’re looking for an enthusiastic Customer Service Executive with a friendly attitude, excellent communication skills, and a commitment to ensure user satisfaction. Join us & be part of a “Versa-tile”, and dynamic team. **Responsibilities**: Be familiar and up to date on Versa’s products to service customers on: -...

  • Marketing Executive

    7 days ago

    Bandar Utama, Malaysia Quality Oracle Sdn Bhd Full time

    **1. Marketing Strategy & Planning** - Collaborate with the Executive Director and department heads to develop comprehensive marketing strategies tailored for QO’s professional services, including intellectual property (IP), corporate advisory, and company secretarial services. - Plan and implement integrated marketing campaigns, balancing online, offline,...

  • Technical Support Officer

    2 weeks ago

    Bandar Utama, Malaysia SNS Network Full time

    Responsibility - Provide client support and technical issue resolution on products and services. - Diagnosing, troubleshooting hardware and software issues and repairing devices. - Identify and correct or advise, on operational issues in client computer systems. - Perform onsite service at clients’ locations as and when required. - To undertake any-hoc...

  • Account Servicing Manager

    3 days ago

    Bandar Utama, Selangor, Malaysia Pico International (M) Sdn Bhd Full time

    Pico is a global leader in Total Brand Activation with a proven track record of more than five decades. Our Integrated Brand Experience business model is the key to building resilience and sustaining growth in today's fast-changing world. At Pico, we incorporate our Content, Community, Creative and Data strategy into cross-platform campaigns to create...

  • Sales Executive

    3 days ago

    Bandar Utama, Malaysia Bjak Full time

    **Bring Partners Onboard. Power the Growth.**: At Bjak, we are scaling fast - and workshops and partners are at the heart of our ecosystem. As a Sales Executive, you will be responsible for identifying, pitching, and securing the right partners to join our platform. You will not only drive acquisition but also ensure their long-term success with us. We are...

  • Customer Service Executive

    2 weeks ago

    Bandar Utama, Malaysia SNS Network Full time

    Responsibility - To efficiently handle inbound and outbound customer call inquiries to ensure customer satisfaction by providing excellent Customer Services. - To respond in a professional and timely manner to any customer query/complaint and to facilitate its prompt resolution - Performing inspections, preparing reports, manage warranty claim, etc to ensure...

  • Finance Executive

    2 weeks ago

    Bandar Utama, Malaysia Hebe Beauty Style Sdn Bhd Full time

    **Responsibilities**: - Provide financial and administrative services for on-time and accurate account payments. - Contact clients with overdue accounts to discuss payment plans and options for restructuring. - Execute collection steps on accounts against payment terms from the AR Aging Report to prevent losses and enhance profitability. - Process data...

  • Account Services Analyst

    2 weeks ago

    Bandar Utama, Malaysia Canaan Communication & Technologies Sdn Bhd Full time

    Job Description:Responsible for overseeing the entire client onboarding process, ensuring that all new clients are properly vetted.This role involves managing the daily payment operations, which includes processing transactions, handling exceptions, and resolving any payment-related issues.Ensure that all payment operations comply with internal policies and...

  • Senior Accounts Executive

    2 weeks ago

    Bandar Utama, Selangor, Malaysia Pico Hub Services Sdn Bhd Full time

    About Our GroupAt Pico Group, we don't just build spaces — we craft experiences. As a global leader in brand activation and experiential marketing, we transform ideas into immersive realities that connect, inspire, and leave a lasting impact.About the RolePico Hub Services Sdn Bhd, part of the Pico Group, is seeking a motivated and detail-oriented Accounts...