Customer Service Officer

5 days ago

Malaysia G8-Yr Full time 30,000 - 60,000 per year

It's fun to work in a company where people truly BELIEVE in what they're doing

We're committed to bringing passion and customer focus to the business

Customer Service Officer (CSO) 

Responsibilities: 

Deliver fair outcomes to our customers and ensure the quality of service is maintained. 

Actively share customer feedback with internal departments to enhance the customer experience. 

Respond promptly to feedback received through social media channels. 

Collaborate with internal teams to ensure comprehensive pre- and post-service for all products. 

Primarily handle upgrade services, complex issues, and customer complaints, providing swift resolutions, proficient service, and maintaining strong customer relationships. 

Qualifications: 

Bachelor's degree or above. 

Fluent in English and Mandarin, good at English expression, and have 2-3 years of customer service experience. 

Candidates with 1-2 years of experience in escalation team within the blockchain industry will be given priority. 

Experience in VIP or Escalation Team customer service is highly desirable. 

KYC Compliance Officer 

Responsibilities: 

Complete comprehensive review of incoming customer onboarding documents and ensuring that the application is consistent with company's policy and customer risk control assessment. 

Reviewing customer KYC documents by utilizing our validation tools and reputable sources to verify the AML documentations. 

Perform CDD/EDD on customers to ensure that the AML onboarding process follows our compliance policies and procedures. 

Follow up pending cases according to our internal SLA. 

Investigating or screening customers against sanctions, PEP, and adverse media. 

Delivering high quality service to customers and internal departments ensuring all enquiries are handled in a professional manner and doing necessary escalation if needed. 

Product or system enhancement for our CDD function and procedures. 

Your qualifications: 

Proficient English abilities with college degree or above.  

Be patient, detail-oriented attitude, candidates with strong communication and coordination abilities.  

Strong team player who can get used to the fast-paced industry easily.  

It's acceptable for you to work on scheduled shifts, five days a week. 

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

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