Inside Account Manager

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Flight Centre Careers Full time $45,000 - $90,000 per year

FCM is one of the world's largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries, FCM's flexible technology anticipates and solves client needs, supported by experts who provide in-depth local knowledge and duty of care as part of the ultimate personalised business travel experience. As part of the ASX-listed Flight Centre Travel Group, FCM delivers the best market-wide rates, unique added-value benefits, and exclusive solutions. A leader in the travel tech space, FCM has proprietary client solutions. FCM provides specialist services via FCM Consulting and FCM Meetings & Events.

About the Opportunity

We are looking for an Inside Account Manager (IAM) to join our expanding Account Management Team.

The primarily focused on smaller accounts, the IAM team will focus on a larger portfolio of clients across Asia. The IAMs will be responsible for client retention, corporate customer relations, issue resolution, client analytics and providing insights in a fast moving business environment. IAMs will also be responsible for driving adoption of FCM products and solutions with their portfolio and be the key contact for orchestrating any program changes. Our IAMs will provide monthly reporting, light version travel reviews/analysis. and to find business opportunities to grow the account.

Key duties and responsibilities

Client Success: Be the contact person for client issues, delivering resolutions professionally and ability to work internally across multiple functions to achieve this.

Account Growth: Actively and consistently supports all efforts to enhance the customer experience with FCM and drive retention and growth of accounts. Identify opportunities for value added sales, communicate with all levels from EAs to C level and drive adoption of FCM technology products

Reporting: Create/conduct periodic report and light version reviews of the client's travel program to ensure program objectives are met. Provide reporting to clients and interpretation showing expert insights and recommendations

Communication: Utilise and update CRM system for all client activity including client communications and document all activities

Account Management Support: Support key and regional teams with reporting, customer requests and project support

Requirements

  • Bachelor degree is essential
  • Sales related experience in a corporate B2B environment
  • Proficient with Microsoft tools - Word, Excel & Powerpoint and comfortable with technology for reporting and CRM
  • Excellent communication and articulation skill – Fluent English and Japanese language skills essential
  • Excellent listening skills – must have demonstrated ability to identify client needs and be solutions focused
  • Persuasive and unafraid to negotiate; has good business acumen
  • Ability to analyse data & presenting insights and recommendations in a professional manner
  • Exceptional written and verbal communication skills in English
  • Excellent team player
  • Great attention to detail, can managed deadlines and able to multi-task while efficiently managing priorities
 

Are you ready to elevate your career in Account Management team? Apply with FCM Asia today

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