Supervisor - Sabah Suria

1 day ago

Kota Kinabalu, Sabah, Malaysia Golden Whale International Sdn Bhd Full time 24,000 - 48,000 per year

Job Description:

  • Proactively engage with customers to understand their needs, recommend products, and assist them through the sales process, while providing attentive and personalized service by addressing inquiries, resolving issues, and maintaining a friendly, approachable demeanor.
  • Maintaining the presentation of merchandise product on shelves, ensuring they are arranged neatly, restocked in a timely manner, and visually appealing to customers.
  • Handle cash transactions accurately and efficiently, process customer payments using the point-of-sale system, and ensure that correct change is given, adhering to cash handling policies and procedures.
  • Deposit cash into the bank and manage cash exchange, including the handling and processing of cash notes to ensure accurate and secure financial transactions.
  • Uphold high standards of cleanliness and hygiene in the store and work areas, including merchandise product display areas, countertop, and equipment, to ensure a safe and pleasant environment for customers and staff.
  • Adhere to the Standard Operating Procedures (SOPs) set by KKM and Halal standards, ensuring compliance with all regulations.
  • Ensure that all documentation for staff members, including both local and foreign workers, is prepared and maintained at the outlet, with all required permits, certifications, and relevant paperwork up-to-date and compliant with regulations.
  • Assist the manager with inventory management by conducting periodic stock counts, monitoring product levels, identifying items for restocking, and managing stationery stock levels, including placing orders to maintain adequate supplies.
  • Actively participate in promotional opportunities and product demonstrations or special offers, to drive sales and maximize revenue opportunities, and engage in upselling techniques to increase average transaction value.
  • Responsible for scheduling employees working shift and managing staff performance and disciplinary issues.
  • Support and collaborate with fellow team members to achieve sales targets and operational goals, and assist in training new hires on store procedures, product knowledge, and customer service best practices.
  • To perform other ad-hoc tasks assigned by the superior.

Work Requirements:

  • Candidate must possess at least SPM or equivalent.
  • At least 3-5 Year(s) of working experience in the F&B retail is required for this position.
  • Able to communicate in Malay and English, or Mandarin (Mandarin Speaker is an advantage).
  • Sound knowledge of food safety standards and procedures.
  • Excellent communication and interpersonal skills.
  • Excellent supervisory and management skills.
  • Must be able to work on flexible schedule including OT, weekends, and holidays.

Benefit:

  • EPF & SOCSO & EIS
  • Annual Leave & Medical Leave
  • Medical Benefit
  • Training Provided
  • Staff Discount
  • Incentive and Bonus

Location:

  • Sabah Suria

Job Type: Full-time

Pay: RM3, RM4,000.00 per month

Benefits:

  • Meal allowance
  • Opportunities for promotion
  • Professional development

Work Location: On the road

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