Senior Customer Technical Service Engineer

3 days ago

Simpang Empat, Penang, Malaysia ELITE MATERIAL (PENANG) SDN. BHD. Full time 60,000 - 80,000 per year

Job Description

We are seeking a highly motivated Customer Technical Service Engineer with a strong PCB/CCL engineering background to support our customers in technical issue resolution, product application, and quality-related matters. The ideal candidate has at least 2 years of relevant experience, strong analytical skills, and is competent in 8D reporting and problem-solving tools.


Key Responsibilities

  • Provide technical support to customers on PCB/CCL products, applications, and process-related issues.
  • Handle customer complaints and perform root cause investigations using 8D methodology.
  • Analyze defects, quality issues, and failure modes; prepare corrective/preventive action reports.
  • Communicate with internal teams such as R&D, quality, and production to coordinate problem resolution.
  • Conduct on-site customer visits, technical audits, and process troubleshooting when required.
  • Prepare technical documents, reports, and customer presentations.
  • Support new product qualification, sample evaluation, and customer approval processes.
  • Maintain strong customer relationships and ensure high satisfaction with technical support services.

Requirements

  • Diploma/Degree in Engineering (Electrical, Electronics, Materials Science, Chemical, Mechanical, or related fields).
  • Minimum 2 years experience in PCB, CCL, laminate, or electronics manufacturing environment.
  • For Senior Role: At Least more than 5 years experience
  • Hands-on experience with 8D reports, RCA, FMEA, SPC, Ishikawa, 5 Why, and other analysis tools.
  • Strong analytical and problem-solving skills.
  • Good communication and presentation abilities.
  • Willing to travel for customer visits when necessary.
  • Knowledge of PCB fabrication or CCL production processes will be an added advantage.
  • Good verbal and written communication skills in both Mandarin and English. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

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