Team Lead, TB Merchant Acquiring, Partnership

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia RHB Banking Group Full time 90,000 - 120,000 per year
  • Support the Squad Lead to plan tasks required for delivery of Quest
  • Support identification and interpretation of data/ reports/ research results
  • Document and refine product specifications (documentation of deliverables of squad)
  • Prepare reports/presentations based on the analysis for external & internal communications
  • Source and analyze data for the creation of baseline, future state costs, FTE, process maps and any other analysis required for mission
  • Examine ways to better understand customer needs and potential improvement of team performance via data capture and analysis
  • Lead and manage a team of two (2) Partnership Merchant Acquisition team member to drive daily merchant prospecting, onboarding, and CASA account acquisition.
  • Set clear acquisition targets and utilization goals aligned with the broader business strategy to grow the merchant base and increase CASA deposit contribution through partnership collaboration.
  • Oversee team execution across all sales stages – including lead generation, merchant engagement, solution pitching, acceptance, onboarding, and activation.
  • Design and implement territory coverage plans and market walk strategies to optimize field productivity and merchant reach.
  • Monitor team pipelines, track performance metrics, and ensure timely reporting on key indicators such as number of merchants onboarded, CASA opened, and active usage.
  • Conduct joint field visits with team members to provide coaching, solve challenges on-ground, and ensure sales quality and process adherence.
  • Drive post-onboarding engagement initiatives to ensure merchants are actively utilizing RHB payment solutions and that settlement accounts (CASA) are transacting regularly.
  • Collaborate with internal stakeholders (e.g., Product, Fulfilment & Operations, Risk, Legal) to expedite onboarding processes, resolve bottlenecks, and ensure seamless merchant experience.
  • Deliver market feedback and insights gathered from the ground to influence product development, merchant propositions, and competitive positioning.
  • Ensure compliance to bank policies and regulatory guidelines, while empowering the team to act decisively in field situations.
  • Identify training needs and develop team capabilities through coaching, refreshers, and best-practice sharing.
  • Lead weekly team stand-ups, progress reviews, and campaign planning meetings, fostering a strong performance culture and collaboration within the team.

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