Administrative & Operations Coordinator

1 day ago

Kuala Lumpur, Kuala Lumpur, Malaysia Private Advertiser Full time

Role Summary

This role provides operational and administrative support by coordinating between bankers, internal teams, and management. The focus is on follow-up, documentation handling, and internal coordination to ensure smooth daily operations.

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Key Responsibilities

1 Banker & Case Coordination


• Coordinate and follow up with bankers on customers' case status and eligibility.


• Request required documents or information from internal team leaders via WhatsApp groups.


• Consolidate and submit documents and responses to bankers in an organised and timely manner.


• Escalate important matters to management for decision-making when required.

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  1. Recruitment Support (Ad-hoc)


• Assist in recruitment-related tasks when required, including posting job advertisements on platforms such as Xiaohongshu.


• Support basic coordination for interviews and candidate communication.

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  1. Internal Listings, Agreements & Admin Support


• Prepare and maintain internal listings for staff reference.


• Assist in preparing agreements using provided templates and follow up on signing and documentation.


• Assist in purchasing customers' CTOS reports and maintaining proper records.

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Job Requirements


• Minimum 1–3 years of administrative, operations, or coordination experience.


• Comfortable communicating in English & Mandarin (spoken and written).


• Organised, detail-oriented, and able to follow up independently.


• Familiar with WhatsApp, email, and basic documentation handling.


• Able to prioritise tasks and escalate issues appropriately.

⸻

Why Join Us


• Clear scope and structured workflow


• Direct exposure to bankers and business operations


• Supportive team environment with clear escalation lines

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