Relationship Manager

1 day ago

Penang, Malaysia AFFIN Group Full time 80,000 - 120,000 per year

*Create your future with Affin You too can make a difference.*
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Job Purpose
To meet the assigned KPIs and wealth targets (NII & NFI) through proactive and consistent sales activities including NTB acquisition, ETB farming and cross selling, etc.

Accountabilities

  • Responsible for the growth in deposits and fee-based income (wealth solutions) for the assigned Enterprise Banking Division high value non-borrowing & borrowing business customers.
  • Increased the customer stickiness and product holding ratio by aggressively cross selling wealth solutions such as Bancassurance/ Takaful, cash management solutions and etc. and driving for main operating account.
  • Consistently analyze/ review customers/ team members portfolio in order to be able to continuously identify opportunities for banking solution upselling and cross selling initiatives.
  • Build and maintain customer relationship to ensure desirable customer experience and satisfaction.

Sales Management
Responsibilities
Responsible for the overall sales activities of acquiring new customers and retaining existing assigned high-value non-borrowing & borrowing business customers by:

  • Achieving the assigned deposit growth and fee-based income target.
  • Aggressively cross-selling Enterprise Banking wealth solution, cash management solutions and other banking solutions.
  • Reaching out to potential business sectors and generate sustainable and quality inflow of potential leads.
  • Work closely with the team leads to engages relevant stakeholders in all marketing, business and promotional activities in ensuring effective and quality sales and service standard.
  • Manage sales processes to ensure compliance to Bank prescribed level of service standards. Provide support and assistance to other Departments/Divisions within the Bank with matters relating to the assigned segment.
  • Ensure timely submission of sales performance related report.
  • Maintains high compliance and sales discipline benchmark in accordance with Bank's and regulatory guidelines.

Job Requirements

  • Degree in Accounting, Finance, Banking, Business, Economics or any similar discipline.
  • Experienced in marketing and credit processing.
  • Strong command of Bahasa Malaysia and English, both oral and written.
  • Good public speaking and presentation skills.
  • Overall Bank's Credit, Operations and Product knowledge.
  • Keep abreast with SME issues, policies and trends in the country.
  • Basic business acumen and industry knowledge.

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