Business Operation Support Executive

2 days ago

Damansara Utama Selangor, Malaysia Cyber Village Sdn Bhd Full time

Job Responsibilities:

  • Operational Support: Coordinate day-to-day business operations, streamline processes, and ensure timely task completion.

  • Data & Reporting: Collect, analyze, and prepare operational data and reports to support decision-making and identify improvement areas.

  • Process & Project Support: Assist in process optimization initiatives and support operational projects to ensure timelines and deliverables are met.
  • Cross-functional Coordination: Work closely with Sales, Finance, HR, IT, and other teams to ensure smooth operations and resolve issues.
  • Client, Vendor & SLA Support: Support client and vendor coordination, monitor SLAs, and address operational concerns promptly.
  • Documentation & Compliance: Maintain accurate records, documentation, and operational data for consistency and compliance.
  • Technology & Issue Support: Utilize business systems and tools to improve efficiency and assist in troubleshooting operational issues.
  • Administrative & Coordination Support: Provide administrative assistance including meeting coordination, reporting, documentation, expense tracking, and support for events, trainings, and workshops.

Job Requirements:

  • Bachelor's degree in Business Administration, Information Technology, or a related field.
  • Minimum 5 years of experience in business operations, IT support, or a similar role, preferably within an IT or technology-focused environment.
  • Strong administrative skills, including calendar management, scheduling, and office coordination.
  • Excellent verbal and written communication skills, with the ability to engage effectively with internal teams and external stakeholders.
  • High attention to detail, ensuring accuracy in documentation, reporting, and process compliance.
  • Ability to adapt in a fast-paced, dynamic environment, with a proactive approach to learning and problem-solving.
  • Experience in supporting or managing projects, particularly those involving operational processes and timelines.

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