Manager/Assistant Manager

1 day ago

Kuala Lumpur, Kuala Lumpur, Malaysia Krypton Fund Services Full time 90,000 - 120,000 per year

Primary Responsibilities:

  • Oversee the reconciliation team, ensuring timely and accurate delivery of services across cash, position, and trade reconciliations.

  • Manage a team of reconciliation analysts, providing leadership, coaching, and performance feedback to ensure high-quality output and continuous development.

  • Act as the primary point of contact for client accounts, maintaining strong relationships and ensuring client satisfaction through proactive communication and issue resolution.

  • Review and approve reconciliation reports, escalations, and exception items, ensuring alignment with service level agreements (SLAs) and internal controls.

  • Collaborate with internal departments (e.g., Back Office, Fund Accounting, Risk) to resolve complex issues and improve operational workflows.

  • Monitor key performance indicators (KPIs) and service metrics, identifying

    trends and implementing corrective actions where necessary.

  • Lead onboarding of new clients and transitions, ensuring smooth integration of reconciliation processes and systems.

  • Drive process improvement initiatives, automation opportunities, and system enhancements to increase efficiency and reduce risk.

  • Ensure compliance with regulatory requirements and internal policies across all reconciliation activities.

  • Prepare and present client and internal reports, including audit support and management updates.

Qualifications & Skills:

  • Bachelor's degree in Finance, Accounting, Business Administration, or a related field.

  • Professional certification (e.g., ACCA, CFA, PMP) is an asset.

  • Minimum of 6–8 years' experience in financial services, with at least 2 years in a managerial or client-facing role.

  • Strong understanding of investment products, fund structures, and reconciliation processes.

  • Proven leadership and team management skills, with the ability to motivate and develop staff.

  • Excellent communication and relationship management skills, with experience handling client escalations and negotiations.

  • Analytical mindset with strong problem-solving abilities and attention to detail.

  • Proficiency in reconciliation systems, fund accounting platforms, and Microsoft Office Suite (especially Excel).

  • Ability to manage multiple priorities and deliver under pressure in a fast-paced environment

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