Client Coordinator and Customer Support

4 days ago

Kuala Lumpur Wilayah Persekutuan Kuala Lumpur Malaysia MVC Resources Full time

The Customer Support and Client Coordinator plays a key role in ensuring an exceptional client experience from first contact through ongoing service delivery. This position combines client -facing responsibilities with administrative and operational support to ensure smooth day -to -day centre operations. The role requires empathy, strong communication, and the ability to coordinate effectively across departments in a fast -paced, service -oriented environment. Key Responsibilities 1. Client Support & Coordination ● Serve as the first point of contact for client enquiries and intake. ● Guide families and clients through the service process, including consultation scheduling and follow -ups. ● Provide clear information about services and ensure a warm, client -centred experience at every touchpoint. ● Respond promptly to internal and external enquiries via email, phone, and in -person interactions. ● Schedule, register, and update client appointments and records accurately. ● Manage client invoicing and payments, ensuring timely processing and proper documentation. ● Maintain and update client databases to ensure completeness, accuracy, and confidentiality. ● Collaborate with clinical and administrative teams to ensure effective client coordination and seamless service delivery. Administrative & Operational Support ● Perform general administrative tasks to support the efficient daily functioning of the centre. ● Contribute to facility upkeep and resource management to ensure a comfortable and professional environment. ● Assist in vendor coordination, procurement, repair and service requests, and report preparation. ● Support cross -functional coordination across departments to enhance workflow and operational efficiency. Marketing and Digital Support ● Support marketing campaign planning and execution across digital and social media platforms (Facebook, Instagram, LinkedIn, Twitter, Blog, Email). ● Assist in creating engaging written, visual, and video content for marketing channels. ● Ensure regular updates and maintenance of social media platforms and the company website. ● Contribute ideas to enhance the centre's online presence and community engagement.Requirements ● Diploma or Degree in Healthcare Management, Psychology, Business Administration, or a  related field. ● Strong communication and interpersonal skills with the ability to build rapport and handle sensitive client situations with empathy and professionalism. ● Highly organised, detail -oriented, and proficient with digital tools and office systems. ● Experience in educational, clinical, or client service environments is an advantage. ● Empathetic, service -minded, and team -oriented, with a genuine passion for supporting clients' wellbeing. ● Excellent written and verbal communication skills in English and Bahasa Malaysia. ● Strong multitasking and problem -solving abilities; able to adapt to changing priorities. ● Proactive and independent, with strong initiative and accountability. ● Proficient in Microsoft Office Suite, Google Workspace, and basic CRM or scheduling tools. ● Prior experience in customer support, client coordination, or administrative roles is preferred. ● Familiarity with social media platforms and basic marketing concepts will be an advantage.

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