Senior Payroll Service Delivery Manager

1 week ago

Greater Kuala Lumpur, Malaysia BIPO Full time

Role :
SD Manager/ Senior SD Manager

Reports to :
MD / Head of Client Service Excellence

Location :
Malaysia

Role & Responsibilities:

To deliver efficient, accurate payroll and administrative functions, and monthly invoices to all clients. And provides client support and answer client's queries as and when required.

Payroll Outsourcing:

  • People manager of a team of Senior Assistant Managers, Team Leads and Senior Payroll Consultants, ensuring the team is with sufficient resources in meeting the demand of the clients and running at optimum level
  • Ensure the team is equipped with the knowledge to handle client queries promptly especially on their proficiency with BIPO platform
  • Oversee full spectrum of payroll process to ensure accurate, timely and compliant delivery for clients
  • Work closely with stakeholders to create necessary interfaces and ensure accurate data flow
  • Act as the product expert for relevant enquiries from internal stakeholders and external clients
  • Oversee payroll audit with internal and external auditors
  • Ensure proper handling of confidential client's data
  • Be the second level of escalation for clients' feedback and ensuring a high-level customer satisfaction
  • Driving the team towards a more customer centric environment or working culture.
  • Work closely with internal stakeholders on areas of process improvements/launching with new initiatives.
  • Be the payroll process and product expert; continuously and pro-actively learn and be familiar with BIPO's products, services and updates
  • Keep oneself updated of the changes in statutory requirements and ensure that payroll is complied with the changes

Others:

  • To assist and support other HR related initiatives and projects in BIPO Group;
  • Supervise by checking and verified payroll for outsourcing clients;
  • Provide guidance and direction to all payroll staff;
  • Additional duties and responsibilities assigned by BIPO Management or immediate superior

Requirements:

  • Candidate must possess at least Bachelor's Degree in Business Studies or Human Resource Management or other equivalent fields;
  • Good communication skills in both written & verbal English. Mandarin is added advantage;
  • Come with a customer-oriented mindset and must have good interpersonal skills;
  • Candidate must be organized and details oriented;
  • Ability to multi-task effectively with the ability to monitor the progress of multiple projects;
  • Ability to quickly understand client's requirements, explore multiple approaches to address requirements, and suggest optimal solutions;
  • 10 years of exposure in Payroll Role, will have added advantage.

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