Financial System Support Engineer

2 days ago

Petaling Jaya, Selangor, Malaysia Century Software (Malaysia) Sdn Bhd Full time 60,000 - 120,000 per year

Century Software Sdn Bhd
, a subsidiary of
Censof Holdings Berhad,
is a leading provider of financial management and software solutions. Our mission is to empower businesses with innovative technology that drives growth and efficiency. We are seeking dynamic and talented individuals to join our team and contribute to our continued success.

Please submit your resume to

Why Join Us?

-Exposure to financial ERP solutions used by government and corporate clients.

-Opportunity to grow your technical and functional expertise in financial systems.

-Supportive, collaborative work environment with a focus on continuous learning.

-Performance-based growth opportunities.

Location:
Petaling Jaya (HQ) however this position requires on-site support at client location

Employment Type:
Full-time

What You'll Do

As a Support Engineer
, you'll play a critical role in delivering successful client projects involving in
software
:

-Handle client interactions professionally through calls, emails, and other communication channels.

-Record, coordinate, and manage all activities within the Request for Services (RFS) system.

-Continuously learn and apply technical and functional knowledge of the Century Financials Suite.

-Participate in maintenance visits and client meetings to address RFS issues and strengthen relationships.

-Ensure full compliance with Service Level Agreements (SLA) in resolving client cases.

-Update and close RFS promptly with complete and accurate documentation.

-Take ownership of customer issues, ensuring consistent follow-up until resolution.

-Troubleshoot and resolve technical or functional issues raised by clients.

-Liaise with customers to clarify details, define problems, and manage expectations effectively.

-Advise clients on functional challenges and provide sound solution recommendations.

-Manage workload efficiently while handling time-critical issues professionally.

-Identify root causes and escalate production-critical issues to appropriate teams in a timely manner.

What We're Looking For

-1–3 years of experience in application support, preferably in financial or ERP systems.

-Strong analytical and problem-solving skills.

-Excellent communication and customer-handling skills.

-Ability to multitask and work under pressure in a fast-paced environment.

Qualifications

-Bachelor's in Software Engineering or equivalent

-Technical Skills - mySQL

-Experience in accounting system, ERP, Acumatica (added advantage)

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