Customer Specialist
1 week ago
Job Description:
To provide comprehensive information and solutions to customers about the product and service.
Job Responsibilities:
- Handle customer enquiries by managing calls, emails and chats.
- Serve our customers' needs and attend to all requests promptly, accurately and professionally.
- Meet service level targets by achieving both service and productivity level KPIs. Ensure that all calls, consultations, emails and membership applications are answered within the stipulated SLA.
- Work as a team and maintain a good reputation for the company.
Qualifications & Skills:
- Minimum SPM with at least 2 years experience in customer service.
- Fresh graduates are welcome to apply.
- Must be able to read, write and speak English and Bahasa Malaysia.
- Mon to Sun work day based on the roster (5-day week).
- Working hours – rotational shifts.
- 9 hours shift (including 1-hour meal break).
- Training provided.
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
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