Customer Support Specialist

1 day ago


Taiping, Perak, Malaysia Tribe Business Services Sdn Bhd Full time 36,000 per year

Tribe is seeking a skilled and communicative Customer Support Executive to provide remote assistance for a major global client in the mobile gaming sector, Tencent. This is a great opportunity to be the front line of support, ensuring players receive outstanding service.

Key Responsibilities:

  • Deliver exceptional customer assistance through digital communication platforms.
  • Manage multiple software applications and tools at the same time.
  • Diagnose and troubleshoot player concerns using critical thinking and effective questioning.
  • Guide users by leveraging established resources and solution databases.
  • Uphold a professional and helpful attitude in every interaction.

Qualifications:

  • Full professional proficiency in both Mandarin and English (a language assessment will be administered).
  • Previous background in a customer-facing or contact center position.
  • An interest in or knowledge of mobile gaming is a strong plus.
  • Tech-savvy, with comfort in using various systems and Microsoft Office.
  • Must have a personal computer and a stable, high-speed internet connection.
  • High school diploma or equivalent qualification.
  • Flexibility to work on a rotating schedule that includes evenings, weekends, and holidays.

What We Provide:

  • Baisc: RM 3,000
  • Permanent Remote Work setup
  • Health insurance and extensive paid training
  • Defined career progression paths with a history of promoting from within

Application Instructions:

Please confirm your availability for a virtual interview on a scheduled Tuesday or Thursday (2:00 PM - 3:30 PM). If you meet the criteria and are interested, please apply via WhatsApp at

Job Type: Full-time

Pay: RM3,000.00 per month

Benefits:

  • Professional development

Application Question(s):

  • Can you attend an interview on either Tuesday or Thursday, anytime between 2:00 PM and 3:30 PM?
  • Are you agreeable to a monthly salary of RM3,000?
  • Can you commit to rotational shift which may include midnight and weekend schedules?
  • Do you have prior experience working in customer service or call center environments?

Work Location: In person



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